[Hiring] Live Chat Agent REMOTE USA
Position: Live Chat Agent
Date Posted: October 4, 2025
Industry: Customer Support / Remote Work
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Location: Quincy, MA — Remote, United States
Company: Lirio
Description:
Lirio is seeking a Remote Live Chat Agent to join our dynamic customer support team. In this role, you will be the first point of contact for many users, providing prompt, clear, and helpful responses to customer inquiries and support requests. The ideal candidate thrives in a text-based environment, can handle multiple chats simultaneously, and enjoys solving problems efficiently—all while working remotely.
Key Responsibilities:
• Respond to customer inquiries via live chat in a timely, accurate, and professional manner.
• Manage multiple chat conversations concurrently while maintaining high-quality communication.
• Troubleshoot product or service issues, providing immediate solutions or escalating when necessary.
• Maintain accurate records of all chat interactions using CRM or ticketing systems.
• Collaborate with team members or other departments to resolve complex customer issues.
• Provide guidance on products or services, assist with basic onboarding, and recommend features when applicable.
• Adhere to company policies, tone guidelines, and service standards in all interactions.
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