[Hiring] Live Chat Agent REMOTE USA
Position: Live Chat Agent
Date Posted: August 20, 2025
Industry: Healthcare / Medical Retail / Customer Service
Employment Type: Full Time
Experience: Not Specified
Qualification: High school diploma or equivalent (college degree a plus)
Salary: $30 – $35 Hourly Wage
Location: United States, REMOTE
Company: Dr. Mylissa’s Medical Boutique
Description:
Dr. Mylissa’s Medical Boutique is seeking a motivated and detail-focused Live Chat Agent to join our customer support team. In this role you will be the primary contact for customers who reach out via our website or mobile app — delivering fast, accurate, and friendly support that keeps customers satisfied and informed.
Key Responsibilities:
• Respond promptly and professionally to incoming customer messages through live chat.
• Provide clear, accurate information on products, services, orders, billing and company policies.
• Troubleshoot and resolve routine customer issues; escalate complex cases to the appropriate team when needed.
• Keep current on product lines, promotions and system updates to provide informed answers.
• Log and track all customer interactions using CRM or ticketing tools for follow-up and reporting.
• Meet or exceed performance targets such as average response time, customer satisfaction scores and resolution rate.
• Identify recurring problems or opportunities to improve the customer experience and report them to supervisors.
Desired Skills & Experience / Requirements:
• High school diploma or equivalent required; college degree is a plus.
• Prior experience in customer service or live chat support preferred.
• Excellent written communication skills and fast, accurate typing.
• Strong problem-solving ability and the capacity to handle multiple chats or tasks at once.
• Comfortable learning new systems quickly — tech-savvy aptitude is important.
• Ability to remain calm and professional during high-pressure interactions.
• Flexible availability, including potential evenings, weekends and holidays depending on scheduling needs.
Benefits & Working Environment:
• Opportunity to work in a mission-driven medical retail environment focused on patient/customer care.
• Skill-building through exposure to product knowledge, CRM tools and customer service best practices.
• Potential for schedule flexibility depending on team needs.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
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