[Hiring] IT Support Engineer Dubai UAE
Position: IT Support Engineer
Date Posted: 26th October 2026
Industry: Information Technology / IT Services
Employment Type: Full Time
Experience: Experience in IT support, desktop support, service desk, or technical support roles
Qualification: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field. Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.
Salary: AED 5,500 – AED 8,500 per month (Estimated)
Location: Dubai, United Arab Emirates
Company: IT People Consulting
Description:
IT People Consulting is seeking a skilled IT Support Engineer to join its team in the UAE. This role is ideal for a technically proficient professional who can provide reliable IT support, resolve hardware and software issues, and ensure the smooth operation of IT infrastructure across the organization.
The successful candidate will be responsible for supporting end users, maintaining desktop systems, managing Microsoft 365 environments, troubleshooting network connectivity, and ensuring IT systems remain secure and operational. Candidates with strong technical expertise and excellent customer service skills are encouraged to apply.
Key Responsibilities:
• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Troubleshoot Windows 10/11, Microsoft Office applications, and business software.
• Manage user accounts, password resets, and access permissions using Active Directory or Microsoft Entra ID.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Diagnose and resolve LAN, Wi-Fi, VPN, DNS, DHCP, and network connectivity issues.
• Log, prioritize, track, and resolve incidents using IT Service Management (ITSM) tools.
• Perform software installations, system updates, patch management, and routine maintenance.
• Support endpoint security, antivirus solutions, backup procedures, and IT security policies.
• Maintain IT asset records, document technical issues, and escalate complex incidents in accordance with SLAs.
Requirements:
• Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
• Experience in IT support, desktop support, service desk, or technical support roles.
• Strong troubleshooting skills in hardware, software, Windows operating systems, and network connectivity.
• Good knowledge of Windows 10/11 and Microsoft Office applications.
• Experience with Microsoft 365, Active Directory, and Microsoft Entra ID.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN technologies.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine.
• Strong communication, customer service, and problem-solving skills.
• Experience with Microsoft Intune, Azure, or remote support tools is an advantage.
• Familiarity with ITIL processes and incident management is preferred.
• Relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL Foundation are preferred.
• Strong knowledge of:
• Windows 10/11, Microsoft 365, and Active Directory
• Network troubleshooting, TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN
• ITSM tools, endpoint security, system maintenance, and IT support best practices
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
