Hiring IT Support Dubai UAE

Position: Hiring IT Support

Date posted: 2020-07-24

Industry: IT solutions

Employment type: Full Time

Experience: 2 Years minimum experience

Qualification: Degree in Computer Science or Information Technology

Salary: AED 3000 to 3500

Location: Dubai, United Arab Emirates

Company: Prime Alley

Description:

Hiring IT Support

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to end users to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Certification in Microsoft.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows and Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good English written and verbal communication.