[Hiring] IT Service Desk Engineer Abu Dhabi UAE
Position: IT Service Desk Engineer
Date Posted: 25 August 2026
Industry: Information Technology / IT Services
Employment Type: Full Time
Experience: 3–6 Years
Qualification: Bachelor’s Degree in Computer Science, Information Technology, or a related field (Estimated)
Salary: AED 8,000 – AED 10,000 per month
Location: Abu Dhabi, United Arab Emirates
Company: Happiest Minds Technologies
Description:
A leading IT services organization is seeking an experienced IT Service Desk Engineer to provide technical support and manage daily IT infrastructure operations in Abu Dhabi. The ideal candidate will have strong hands-on experience in end-user support, system administration, and troubleshooting across enterprise IT environments.
This role requires expertise in Microsoft 365, Active Directory, Azure AD, Windows Server, networking, and security solutions. Candidates currently based in the UAE will be given priority and are encouraged to apply.
Key Responsibilities:
• Provide L1, L2, and L3 technical support to end users and resolve IT incidents.
• Manage Microsoft 365 administration, including users, mailboxes, Teams, SharePoint, and OneDrive.
• Troubleshoot hardware, software, network, VPN, printer, and server-related issues.
• Support Active Directory, Azure AD, and Windows Server environments.
• Manage endpoint security, patching activities, and security policies.
• Assist with backup operations and overall IT infrastructure support.
• Coordinate with vendors and internal teams to resolve technical challenges.
• Maintain proper documentation of incidents, solutions, and IT processes.
Requirements:
• 3–6 years of experience in IT Service Desk, IT Support, or Infrastructure Support.
• Strong experience in enterprise IT troubleshooting and user support.
• Candidates currently based in the UAE are preferred.
• Good understanding of Microsoft technologies and networking concepts.
• Strong analytical and problem-solving skills.
• Strong knowledge of:
• Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive
• Active Directory, Azure AD, Windows Server 2016/2019/2022, DNS, DHCP, and Group Policy
• LAN/WAN, TCP/IP, VPN, Wi-Fi, Cisco routers, switches, firewall, endpoint security, and SCCM
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
