[Hiring] IT Remote Support Specialist REMOTE USA
Position: IT Remote Support Specialist
Date Posted: September 6, 2025
Industry: Information Technology / Healthcare
Employment Type: Full-time (Remote)
Experience: Entry-level — help desk/service-desk experience preferred
Qualification: Four-year degree preferred OR High School diploma with ≥1 year customer-service/technology experience (or equivalent training, certifications, coursework, or volunteer experience)
Salary: $18.00 – $21.00 per hour + annual bonus up to 5% of base pay
Location: United States (Remote)
Company: Hanger, Inc.
Description:
Hanger, Inc. — a leading provider of orthotic and prosthetic services and products — is hiring an IT Remote Support Specialist. This entry-level role provides first-contact technical support across the Hanger production technology environment, delivering excellent customer service while performing access administration and basic IT operational tasks. You’ll join a collaborative IT team focused on keeping clinicians and staff productive and secure.
What you’ll do (primary responsibilities):
- Provide white-glove technical support via inbound calls, chat, self-service submissions, or in-person when needed.
- Triage, document, and prioritize incidents accurately; use remote desktop and diagnostic tools to troubleshoot issues.
- Perform access administration tasks (user provisioning/deprovisioning), asset management, and procurement support.
- Coordinate escalations and work with specialized IT teams to resolve technical problems.
- Support key IT projects (may involve occasional travel) and provide after-hours or onsite support for urgent issues as required.
- Create and maintain support documentation and knowledge-base articles; assist with onboarding and training of new team members.
- Operate within IT and security compliance guidelines and contribute to achieving service level agreements for incident and request handling.
Minimum qualifications and scheduling:
- Four-year degree OR a high school diploma plus at least 1 year of customer service experience or equivalent technology-related achievements (certifications, coursework, projects, volunteerism).
- Prior service-desk/help-desk experience is preferred but not required.
- Ability to work support hours (Mon–Fri, 7:00 AM–7:30 PM CT); availability for a 5×8 rotating schedule may be required.
- Willingness to be on-call for urgent issues, provide occasional onsite after-hours support, and travel out-of-state for special projects when necessary.
Success factors we value:
- Strong customer-service orientation, clear communication, and dependable attendance.
- Self-starter mentality, adaptability to changing priorities, and willingness to learn new technologies.
- Professionalism, integrity, and collaborative teamwork focused on excellent outcomes for patients and internal customers.
Compensation & benefits highlights:
- Pay range: $18.00–$21.00 / hour with an annual bonus opportunity up to 5% of base pay (posted for wage-transparency).
- Competitive benefits including medical, dental, vision; 401(k) with company match; PTO and paid holidays; parental leave; and professional development support.
- Additional perks may include relocation assistance, student loan repayment assistance (by location), mentoring programs, volunteer opportunities, and flexible scheduling options.
If you’re customer-focused, technically curious, and eager to launch or grow an IT support career within a mission-driven healthcare organization, this role offers strong development opportunities and meaningful impact.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
