[Hiring] IT Helpdesk Engineer Abu Dhabi UAE
Position: IT Helpdesk Engineer
Date Posted: 6th November 2026
Industry: Information Technology
Employment Type: 3-Year Contract
Experience: 3–5 Years
Qualification: Diploma or Bachelor’s Degree in Information Technology or a related field
Salary: AED 5,500 – 7,500 per month (Estimated)
Location: Abu Dhabi, United Arab Emirates
Company: ESOL Global
Description:
ESOL Global is urgently hiring an experienced IT Helpdesk Engineer to join its team in Abu Dhabi. This opportunity is ideal for IT professionals with strong technical support experience who can efficiently resolve hardware, software, and network-related issues while delivering excellent user support.
The selected candidate will provide Level 1 IT support, manage user accounts, troubleshoot desktop and network problems, and ensure timely resolution of service requests in accordance with established service level agreements. Applicants must be currently available in the UAE.
Key Responsibilities:
• Provide Level 1 IT support and troubleshoot hardware and software issues.
• Support Windows 10/11, Microsoft Office 365, Outlook, and Microsoft Teams.
• Manage Active Directory, including user account administration and password resets.
• Troubleshoot LAN, Wi-Fi, VPN, and general network connectivity issues.
• Handle IT service tickets and ensure timely resolution within SLAs.
• Provide technical support for desktops, laptops, printers, and other peripherals.
Requirements:
• Diploma or Bachelor’s Degree in Information Technology or a related field.
• 3–5 years of experience in IT Helpdesk or Desktop Support.
• Hands-on experience with Windows operating systems, Microsoft Office 365, and Active Directory.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with ServiceNow, Jira, or ManageEngine is an added advantage.
• Strong communication, troubleshooting, and problem-solving skills.
• Must be currently available in the UAE.
• Strong knowledge of:
• Windows 10/11 and Microsoft Office 365
• Active Directory administration
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting
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