[Hiring] IT Customer Support REMOTE USA
Position: IT Customer Support
Date Posted: November 4, 2025
Industry: Information Technology / Customer Support
Employment Type: Full Time
Experience: Proven experience in IT customer support or similar role
Qualification: Estimated Qualification: Bachelor’s Degree holder, Diploma/Degree/Certificate in IT or related field
Salary: $28.00–$35.00 per hour
Location: San Antonio, TX, United States REMOTE
Company: Bright Brewery
Description:
Bright Brewery is seeking a committed Remote IT Customer Support professional to join our team. This role is key in providing technical guidance and resolving customer issues remotely, ensuring smooth operations and high customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or chat.
- Troubleshoot and resolve technical issues promptly.
- Assist customers with software installation, updates, and configuration processes.
- Accurately document customer interactions and solutions.
- Collaborate with the IT team to escalate complex issues when necessary.
Requirements:
- Proven experience in IT customer support or a similar technical role.
- Strong understanding of IT support processes, tools, and best practices.
- Excellent communication and problem-solving skills.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- IT certifications or relevant credentials are a plus.
Benefits:
- Competitive salary and compensation package.
- Opportunities for professional growth and career development.
- Flexible remote work environment.
- Dynamic, inclusive, and supportive team culture.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
