[Hiring] IT Customer Service Analyst REMOTE USA
Position: IT Customer Service Analyst
Date Posted: November 30, 2025
Industry: Healthcare Solutions / IT Support
Employment Type: Full Time
Experience: Minimum of 3 years in customer support and internal business operations
Qualification: High School diploma or GED or equivalent experience
Salary: $40.90 / Hour
Location: United States REMOTE
Company: Orchestrate Consulting Group
Description:
Orchestrate Consulting Group is seeking a dedicated IT Customer Service Analyst to provide advanced technical support and ensure smooth operations for CVS Health colleagues and clients. This role offers the opportunity to work remotely while contributing to a supportive environment focused on career growth, wellness, and professional development.
Responsibilities:
- Provide Level 2 technical support, analyzing and resolving escalated technical issues.
- Collaborate with leadership, support teams, and Level 1 Helpdesk agents to ensure effective issue resolution.
- Maintain advanced knowledge of supported products, policies, and software deployment tools.
- Guide and mentor Level 1 Helpdesk agents in technical development and troubleshooting.
- Communicate technical information effectively to non-technical audiences while delivering excellent customer service.
Required Qualifications:
- Minimum of 3 years’ experience in customer support and internal business operations.
- High School diploma or GED (or equivalent experience).
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to quickly adapt to new technologies and changing business requirements.
Preferred Qualifications:
- 3+ years of management or supervisory experience, including coaching, training, and developing staff.
- Self-starter capable of performing tasks within tight deadlines.
- Proven record of delivering exceptional customer support.
Additional Benefits & Perks:
- Eligible for CVS Health bonus or short-term incentive program.
- Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan.
- Flexible work schedules and remote work options.
- Opportunities for career advancement and growth within the organization.
- Supportive workplace that values contributions and promotes wellness.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
