[Hiring] Intake Specialist REMOTE USA
Position: Intake Specialist
Date Posted: October 24, 2025
Industry: Healthcare / Mental Health / Community Support Services
Employment Type: Full Time (Remote)
Experience: Minimum 1 year of customer service experience preferred
Qualification: High School Diploma or equivalent; additional training or education in psychology, social work, or community service preferred
Salary: $25.50 per hour
Location: Seattle, WA, United States (REMOTE)
Company: Crisis Connections
Description:
About the Company:
Crisis Connections is one of Washington’s leading mental health and community service organizations, providing free and accessible phone-based support for individuals experiencing crises. Our mission is to build resilience and well-being in our communities by connecting people to compassionate and professional assistance.
About the Role:
We are currently seeking dedicated and empathetic Intake Specialists to join our team. This position offers an opportunity to make a real impact by assisting callers who need access to health, human services, or community-based care coordination.
Schedule:
- Friday to Monday, 8:00 AM – 4:00 PM (30 hours per week)
- Initial training: Monday through Friday, 9:00 AM – 5:00 PM
- Must reside in Washington State
Key Responsibilities:
- Provide phone-based assistance, offering information and emotional support to callers.
- Connect individuals with appropriate community resources across the state.
- Maintain professionalism and empathy while managing sensitive situations.
- Work collaboratively with a team to ensure a seamless service experience.
- Complete administrative and reporting tasks as assigned.
Skills and Requirements:
- At least 1 year of experience in customer service, preferably in a call center or social services environment.
- Strong communication and active listening skills.
- Ability to work efficiently in a fast-paced, confidential remote setting.
- Familiarity with local community resources is an advantage.
- Must have a smartphone with Multi-Factor Authentication capability.
- Reliable high-speed wired internet connection (no hotspots allowed).
- Dedicated and private workspace suitable for confidential calls.
Technology Requirements:
- Personal computer capable of completing a 15-minute online computer skills assessment.
- Ability to navigate multiple software and IT systems concurrently.
Working Conditions:
This role involves extended periods of sitting or standing, managing multiple communication platforms, and participating in emotionally challenging conversations involving mental health and crisis-related issues.
Benefits:
- Comprehensive medical, dental, and vision coverage (some fully employer-paid options)
- Annual pay increases and professional development opportunities
- Generous Paid Time Off and 12 Paid Holidays
- ORCA transit discount, free parking, and flexible schedules
- Short-term and long-term disability options
- 403B Retirement Plan
- Supportive work environment emphasizing employee well-being and inclusion
Equal Opportunity Commitment:
Crisis Connections proudly embraces diversity and inclusion. We encourage applications from BIPOC individuals, persons with disabilities, and members of the LGBTQ+ community. All employment decisions are made without discrimination based on race, religion, gender, age, disability, or any other protected status.
Salary Description:
$25.50 per hour
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