[Hiring] Intake Specialist REMOTE USA

Position: Intake Specialist

Date Posted: August 21, 2025

Industry: Healthcare / Health Services / Customer Support

Employment Type: Full Time

Experience: 6+ months working with Medicare and Medicaid programs; 6+ months experience with behavioral health systems related to serious mental illness

Qualification: High school diploma or GED

Salary: $17.00 – $28.46

Location: Phoenix, AZ, United States, REMOTE

Company: CVS Health

Description:
About the Role
Join CVS Health as an Intake Specialist (Complaint & Appeals) supporting Mercy Care Plan members. In this front-line position you’ll validate enrollment, capture accurate caller information, document reasons for contact, and provide compassionate support to members—particularly those with behavioral health needs. Your work ensures clinicians and care teams have complete, reliable intake records to act on.

Responsibilities:

• Verify caller enrollment and eligibility with Mercy Care Plan during each interaction.
• Collect and document accurate demographic and contact details from members or callers and reconcile information with Mercy Care systems.
• Confirm whether callers require special assistance (especially relevant for members with serious mental illness).
• Use QuickBase to complete intake forms, recording callers’ concerns and reasons for contacting us with clarity and precision.
• Provide empathetic, patient-centered support to all callers.
• Assist with follow-up and special projects as assigned by the team.

Required Qualifications:

• Must reside in Arizona.
• Minimum 6 months’ experience working with Medicare and Medicaid programs.
• Minimum 6 months’ experience in behavioral health systems related to individuals with serious mental illness.
• Comfortable typing and using multiple computer systems simultaneously.
• Ability to evaluate caller-provided information to ensure completeness and accuracy.

Preferred Qualifications:

• Strong verbal communication skills and professional phone presence.
• Good critical thinking and the ability to stay organized while multitasking.

Education:

• High school diploma or GED.

Anticipated Weekly Hours:
40

Time Type:
Full time

Pay Range:
The typical pay range for this role is $17.00 – $28.46 per hour. Final offer will depend on experience, education, geography, and other relevant factors. This position may be eligible for bonus or short-term incentive programs in addition to base pay.

Benefits:

• Competitive and comprehensive benefits package including medical plan options, 401(k) with company matching, and employee stock purchase opportunities.
• No-cost wellness and support programs (screenings, cessation and weight-management programs, confidential counseling, financial coaching).
• Paid time off, flexible scheduling options, family leave resources, tuition assistance, and other benefit solutions depending on eligibility.

Diversity & Inclusion:
CVS Health is committed to fostering an inclusive workplace where colleagues reflect the communities we serve. Decisions are made without regard to protected characteristics and reasonable accommodations are available for qualified applicants.

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