[Hiring] Implementation Specialist REMOTE USA
Position: Implementation Specialist – Remote
Date Posted: May 19, 2026
Industry: Employee Benefits / Insurance / Healthcare Services / Administration
Employment Type: Full Time
Experience: Experience in Benefits Support, Insurance Operations, or Agency/Carrier Environment Preferred
Qualification: Bachelor’s Degree Preferred (Business, Administration, or Related Field)
Salary: $20 – $23 per hour
Location: United States (Remote)
Company: OneDigital
Description:
OneDigital is a people-focused organization specializing in employee benefits and insurance solutions, helping more than 100,000 employers provide comprehensive health, pharmacy, disability, vision, dental, and other coverage options for their employees. The company is dedicated to improving access to healthcare and delivering peace of mind through innovative services, technology-driven tools, and expert advisory support.
The organization is currently seeking an Implementation Specialist to support the end-to-end processing of new business and renewal cases. This role plays a key part in managing client onboarding, carrier coordination, documentation accuracy, and ensuring smooth implementation of employee benefit plans. The position is fully remote and involves working closely with clients, carriers, and internal teams to ensure timely and accurate execution of benefit plans.
Key Responsibilities:
• Manage the implementation process for new and renewal group benefit cases from proposal stage to carrier finalization.
• Collect, review, and distribute insurance applications to clients and guide employers on completing required documentation.
• Ensure accurate submission of completed forms to carriers and maintain compliance with implementation procedures.
• Communicate final approvals, plan details, and carrier documentation such as welcome letters, rates, and plan designs to clients.
• Maintain accurate records in CRM systems, including account data entry and documentation management.
• Track and document all client communication, including calls, emails, and case updates within CRM systems.
• Manage daily administrative tasks such as scheduling, email correspondence, and appointment coordination.
• Build and maintain strong relationships with carrier partners to ensure smooth case processing and timely responses.
• Ensure adherence to confidentiality requirements and HIPAA regulations at all times.
• Support additional administrative and operational tasks as assigned by management.
Requirements and Skills:
• Strong written and verbal communication skills.
• Excellent organizational abilities with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced and deadline-driven environment.
• Strong interpersonal skills with the ability to work with diverse clients and stakeholders.
• Self-motivated, disciplined, and capable of working independently in a remote setup.
• Proficiency in Microsoft Office (Excel, Word, Outlook) is required.
• Familiarity with CRM or database systems is an advantage.
• Knowledge of health insurance and employee benefits products is preferred.
• Experience in carrier, brokerage, or agency support roles is a plus.
Benefits:
• Competitive hourly compensation ($20–$23 per hour).
• Health, wellness, and retirement benefits.
• Paid time off and overtime eligibility for non-exempt roles.
• Learning and professional development programs.
• Remote work flexibility.
• Inclusive and diverse workplace culture focused on equity and support.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
