[Hiring] Help Desk Technician REMOTE USA
Position: Help Desk Technician
Date Posted: August 7, 2025
Industry: Information Technology / Customer Support
Employment Type: Part Time
Experience: 1+ years of related IT systems experience
Qualification: Estimated Qualification like Diploma/Degree in IT or relevant field; IT certifications preferred (e.g., Security+, Microsoft, AWS, Red Hat)
Salary: $18.70 – $25.30 (Hourly Estimate)
Location: Remote, United States
Company: General Dynamics Information Technology (GDIT)
Description:
General Dynamics Information Technology (GDIT) is currently seeking enthusiastic and tech-savvy individuals to join our Managed Services Support Center as a Part-Time Help Desk Technician. This fully remote position is ideal for professionals looking to work night shifts over the weekend, supporting customers and ensuring smooth technical operations.
In this role, you’ll serve as the first point of contact for customer technical issues, responding via phone and email, troubleshooting, creating support tickets, and escalating more complex matters when necessary. As the voice of GDIT’s managed services, your ability to deliver excellent customer service is essential.
Schedule:
• Weekend night shift: Saturday and Sunday from 7 PM to 7 AM EST
• 24 hours per week (Remote)
Key Responsibilities:
• Handle inbound support calls and emails, providing quick and efficient technical assistance
• Create, categorize, and manage service tickets based on customer issues
• Troubleshoot basic technical issues and follow escalation procedures when needed
• Track and monitor ticket statuses using established help desk tools and processes
• Assist in user-related support such as installing applications across multiple platforms (Windows, Mac, Android, iOS)
• Participate in support and test events for new services and tools
• Follow predefined processes and standard operating procedures accurately
• Communicate clearly and effectively, showing patience and professionalism in every interaction
• Contribute to customer satisfaction and continuous improvement of the support process
Preferred Skills and Knowledge:
• Familiarity with help desk platforms like ServiceNow
• Knowledge of IT systems including browsers, laptops, mobile devices, and general troubleshooting
• Exposure to Active Directory or other identity access management systems
• Comfortable working independently in a remote setup with reliable internet and minimal distractions
• Understanding of IT service desk concepts such as incidents, change management, and service requests
Certifications & Compliance:
• DoD 8570 IAT-2 or higher certification (e.g., Security+ or higher) is required or must be obtained
Why GDIT?
• Access to cutting-edge technologies and tools
• Internal mobility options to help advance your career
• Comprehensive benefits package including health plans, paid time off, 401(k) matching, paid family leave, and more
• Flexibility and support for remote working arrangements
GDIT is proud to support mission-critical systems across U.S. government agencies and is committed to innovation, integrity, and service excellence. Join a collaborative team that’s helping build a smarter, safer future with impactful solutions across cybersecurity, AI/ML, digital modernization, and cloud technologies
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
