[Hiring] Healthcare Scheduler REMOTE USA

Position: Healthcare Scheduler

Date Posted: 25 January 2026

Industry: Healthcare / Medical Services

Employment Type: Full Time

Experience: 1+ year customer service or healthcare-related experience

Qualification: High School Diploma / GED or equivalent experience

Salary: $19.06 – $28.60 per hour

Location: United States – REMOTE

Company: Banner Health

Description:
Banner Health is a nationally recognized healthcare organization that continues to lead innovation in patient-centered care. As healthcare rapidly evolves, Banner Health remains committed to improving lives by delivering exceptional experiences for patients and communities. To support this mission, Banner Health is hiring motivated and customer-focused Healthcare Schedulers to join its Patient Contact Center Imaging team. This is a fully remote role available in Banner-approved states, offering long-term stability and career growth.

About the Role:
The Healthcare Scheduler plays a critical role in coordinating patient appointments across multiple departments and facilities. This position involves handling a high volume of inbound calls, managing complex scheduling systems, and ensuring patients receive accurate information and a seamless scheduling experience. You will serve as a key point of contact between patients, providers, and internal clinical teams.

Key Responsibilities:

• Answer high-volume inbound calls and schedule, reschedule, or cancel patient appointments as required
• Coordinate appointments by aligning patient needs with physician availability, facility resources, referrals, authorizations, and insurance requirements
• Navigate multiple electronic medical record and scheduling systems simultaneously while maintaining accuracy and efficiency
• Collect and verify patient demographics, insurance details, authorizations, referrals, and required documentation
• Provide patients with clear instructions for exams and procedures, including pre- and post-appointment guidance
• Confirm appointment details, locations, directions, and payment expectations to ensure transparency and avoid surprises
• Communicate professionally through phone, chat, email, and digital messaging platforms to deliver an empathetic and solution-focused experience
• Identify alternative scheduling options when preferred times are unavailable while adhering to clinical and safety protocols
• Scan, label, store, and manage medical documents and physician orders in document imaging systems
• Support inbound and outbound communication across multiple facilities and departments
• Assist with cross-training and support additional scheduling departments when business needs require

Work Environment & Schedule:

• Full-time shifts range between 6:00 AM and 7:00 PM, Monday through Friday
• Some departments may require a Saturday shift from 8:00 AM to 1:00 PM
• Training is conducted remotely, typically Monday through Friday from 8:00 AM to 4:30 PM (schedule may vary)
• Equipment is provided; camera usage is required during training and meetings
• A distraction-free home workspace with a hardwired internet connection is required
• This is a structured call center role with fixed schedules and limited flexibility

Minimum Qualifications:

• High school diploma or GED, or equivalent working knowledge
• At least one year of customer service or healthcare-related experience in a medical office, clinic, hospital, or call center environment
• Ability to handle high call volumes while maintaining professionalism and accuracy
• Strong computer, typing, and multitasking skills with the ability to manage multiple systems and windows
• Excellent communication, organizational, and time-management skills
• Ability to follow written and verbal instructions and meet productivity standards

Preferred Qualifications:

• Experience in an inbound call center or medical scheduling environment
• Familiarity with medical terminology and healthcare workflows
• Knowledge of insurance processes, payor contracts, and authorization procedures

Compensation:
The estimated hourly pay range for this position is $19.06 to $28.60, based on location, education, and experience, in accordance with state pay transparency regulations.

Disclaimer:
The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.