[Hiring] Healthcare Customer Service Advisor REMOTE USA
Position: Healthcare Customer Service Advisor
Date Posted: September 8, 2025
Industry: Healthcare / Customer Service
Employment Type: Full Time
Experience: Minimum 1 year customer service experience
Qualification: Minimum high school diploma or GED
Salary: $19/hour
Location: United States (REMOTE)
Company: Claritev
Description:
Claritev is seeking enthusiastic and detail-oriented Healthcare Customer Service Advisors to join our dynamic and innovative team. Our mission is to bend the cost curve in healthcare while consistently exceeding expectations for all stakeholders. We value boldness, innovation, accountability, diversity, and teamwork.
Job Summary:
This is a remote, work-from-home role within an inbound call center. As a Service Advisor, you will provide high-quality customer service while handling a variety of inquiries and documenting all cases per company policies and procedures.
- Work a Monday through Friday schedule of 40 hours per week (8 hours per day) within the following windows:
- 8:00 am – 8:00 pm ET
- 7:00 am – 7:00 pm CT
- 6:00 am – 6:00 pm MT
- Participate in biannual shift bidding based on performance and business needs
- Earn $19/hour with performance-based bonus opportunities
- Receive paid classroom training, ongoing coaching, and mentoring
- Opportunities for career advancement and growth
Duties:
- Resolve and enter provider/client requests into the tracking system per guidelines
- Respond to inquiries using online customer service tools, ensuring a positive experience
- Maintain customer satisfaction for both internal and external stakeholders
- Meet or exceed quality, productivity, and service level standards
- Promote teamwork, cooperation, and customer-focused attitudes across departments
- Identify trends and recommend process improvements to enhance call center efficiency
- Collaborate and communicate across teams and departments
- Ensure compliance with HIPAA regulations
- Demonstrate the company’s core values and competencies
- Handle PHI-sensitive data, as this is considered a high-risk role
Requirements:
- Previous call center or telephone experience preferred
- Knowledge of phone etiquette and medical terminology is a plus
- Strong communication, organization, data entry, and problem-solving skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Proficient in software, hardware, and related tools, including MS Office
- Ability to work full-time (40 hours/week) and up to 8-hour shifts
- Must be able to work independently and as part of a team
Benefits:
- Medical, dental, and vision coverage with low deductible & copay
- Life insurance, short and long-term disability
- Paid parental leave
- 401(k) + match and Employee Stock Purchase Plan
- Generous Paid Time Off, including 10 paid holidays
- Tuition reimbursement and Flexible Spending Account
- Employee Assistance Program and sick time benefits
Claritev is an Equal Opportunity Employer and complies with all applicable laws.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
