[Hiring] Head of Customer Success Brooklyn, New York, USA (Onsite)
Position: Head of Customer Success
Date Posted: 19 January 2026
Industry: Technology / Aerospace / Customer Success
Employment Type: Full-Time
Experience: 5+ years in project or program management
Qualification: Background in Engineering or Business; experience in customer success or support functions
Salary: $125,000 – $160,000 + Equity (based on experience)
Location: Brooklyn, New York, United States (Onsite)
Company: Easy Aerial Inc.
Description:
Easy Aerial, a rapidly growing startup focused on autonomous drone solutions for defense and commercial applications, is seeking a Head of Customer Success to lead and enhance the customer experience. This role offers the opportunity to define and build the company’s customer success processes from the ground up, ensuring that Easy Aerial users receive exceptional support and guidance. The role will collaborate extensively with sales, marketing, deployment engineering, operations, and R&D teams to deliver a seamless experience for end-users.
Key Responsibilities:
• Ensure customers achieve success with Easy Aerial products through proactive support and guidance
• Design and implement processes to maintain, service, and scale Easy Aerial systems across global deployments
• Identify opportunities for growth and expansion with key end-users
• Streamline coordination between sales and operations to provide clear structure across the customer journey, from post-sales through post-delivery
• Manage the full product experience and oversee the delivery of Easy Aerial’s solutions
Qualifications:
• Minimum 5 years of experience in project or program management
• Strong background in engineering or business, ideally with prior experience running customer success or support functions
• Experience with DoD/USG programs is highly preferred
• Exceptional organizational, communication, and cross-functional coordination skills
• Bonus: Prior experience in startups or high-growth technology environments
Why Join Easy Aerial?
• Lead critical programs directly impacting products and customers
• Collaborate with a world-class team building advanced drone technology
• Competitive salary with equity participation
• Hybrid work setup with flexibility for international collaboration
• Opportunity to shape program management processes and culture as the company scales
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