[Hiring] Head – Digital Transformation Dubai UAE

Position: Head – Digital Transformation

Date Posted: September 9, 2025

Industry: Technology / Digital Transformation

Employment Type: Full Time

Experience: 15+ years total; 7–10 years in digital transformation roles

Qualification: Bachelor’s degree in Digital Technology, IT, or a related field (preferred certifications: Agile/Scrum, PMP, PRINCE2, Lean Six Sigma, PROSCI)

Salary: AED 36,000

Location: Dubai, United Arab Emirates

Company: THC Global

Description:

We are seeking an experienced Head of Digital Transformation to lead strategic digital initiatives that enhance guest experiences, modernize systems, and support broader business goals. This senior role will oversee end-to-end delivery of digital programmes, shape strategy, and foster a culture of continuous improvement across the organization.

• Job purpose: Lead and manage the company’s digital transformation agenda—driving projects that improve customer journeys, enable automation, and deliver measurable outcomes while working closely with IT, operations and commercial teams.
• Digital programme delivery:
  • Plan, manage and deliver digital projects from initiation to handover.
  • Ensure projects align with company objectives and customer needs.
  • Oversee vendor relationships, manage risks and budgets, and keep delivery on schedule.
• Digital strategy:
  • Define and refine digital strategy by evaluating new technologies and approaches.
  • Identify automation and service-improvement opportunities.
  • Partner with IT and operations to build scalable, maintainable solutions.
• Stakeholder management:
  • Collaborate with internal teams and external partners to gather requirements and drive adoption.
  • Run workshops and stakeholder sessions to gather feedback and build consensus.
  • Communicate progress and outcomes clearly to senior leaders.
• Governance & continuous improvement:
  • Establish KPIs, monitor delivery performance, and report on results.
  • Ensure adherence to company policies, standards and regulatory requirements.
  • Promote agile delivery practices and a continuous improvement mindset.
• Innovation & capability building:
  • Champion a digital-first culture across the business.
  • Support upskilling and training initiatives to raise digital capability.
  • Encourage experimentation with new platforms and personalization tools.

Technical & industry expectations:

• Strong familiarity with DXP platforms, Headless CMS and microservices architectures.
• Hands-on knowledge of CRM, CDP and personalization tooling, as well as web/app technologies, eCommerce and loyalty systems.
• Proven track record delivering agile digital programmes; previous experience in Aviation or other B2C industries is preferred.

Interested candidates are invited to submit their CV.

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