[Hiring] Guest Data Helpdesk Support Assistant REMOTE USA
Position: Guest Data Helpdesk Support Assistant
Date Posted: December 22, 2025
Industry: Event Management / Sports / Hospitality
Employment Type: Contract
Experience: Not Specified
Qualification: Estimated Qualification: Diploma/Degree/Certificate in Event Management, Hospitality, Data Management, or related field
Location: Los Angeles, California, United States , REMOTE
Company: The iLUKA Collective
Description:
The iLUKA Collective is seeking a Guest Data Helpdesk Support Assistant to support one of the largest global sporting events in Milan. This remote position requires managing guest data, responding to queries, and ensuring accurate reporting. The contract runs until February 23, 2026, and is ideally suited for candidates based in Los Angeles, California, but other locations may be considered within the Pacific Time zone.
Key Responsibilities:
• Handle guest queries and data updates before and during the event via email and phone
• Produce and distribute regular reports for clients, service providers, and project teams
• Maintain professional working relationships with clients, service providers, and project teams to ensure clear communication
• Communicate necessary data changes to all relevant parties
• Support creation of guest correspondence templates in line with project guidelines
• Manage guest changes and queries promptly and professionally
• Adhere to GDPR and other relevant data regulations
• Understand seating configurations for venues and procedures for unused/unallocated tickets
• Assist with venue maps, event information distribution, and digital ticketing for guests
• Ensure accuracy and confidentiality of all guest data
Skills, Knowledge, Expertise:
• Fluent in English and Italian
• Experience with databases and guest management systems
• Strong ability to manage and report on large volumes of data
• Proficient in Excel, Word, PowerPoint, and various IT platforms
• Project management experience
• Excellent written and verbal communication skills
• Analytical, organized, and detail-oriented
• Strong time management with ability to meet strict deadlines
• Proactive, reliable, and positive approach
Attributes:
• High energy, adaptable, and comfortable with potentially long hours
• Flexible, enthusiastic, confident, and outgoing
• Willing to take initiative and actively contribute
• Passion for sport, hospitality, and delivering exceptional experiences
• Calm, professional, and kind under pressure
• Ability to prioritize demanding workloads effectively
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
