[Hiring] Front Office Supervisor Abu Dhabi UAE
Position: Front Office Supervisor
Date Posted: 26 October 2026
Industry: Hospitality / Hotel & Resort Management
Employment Type: Full Time
Experience: 2–3 years of Front Office Operations experience, including supervisory or leadership responsibilities
Qualification: Diploma or Degree in Hospitality Management or a related field
Salary: AED 5,500 – AED 8,500 (Estimated)
Location: Abu Dhabi, United Arab Emirates
Company: STORY Hospitality – Al Maya Island & Resort
Description:
STORY Hospitality is seeking a skilled and service-oriented Front Office Supervisor to join the team at Al Maya Island & Resort in Abu Dhabi. This full-time, on-site position offers an excellent opportunity for hospitality professionals who are passionate about delivering exceptional guest experiences while leading daily resort operations.
The successful candidate will oversee Front Office, Housekeeping, and Recreation operations, ensuring seamless coordination across departments. This role requires strong leadership, excellent communication skills, and a commitment to maintaining high service standards in a dynamic resort environment.
Key Responsibilities:
• Supervise the daily operations of the Front Office, Housekeeping, and Recreation departments.
• Ensure exceptional guest service while maintaining high operational standards.
• Handle guest concerns, VIP arrivals, and special requests with professionalism and efficiency.
• Monitor departmental performance, budgets, operational costs, and revenue opportunities.
• Support recruitment, onboarding, training, and employee retention initiatives.
• Review guest feedback, online reviews, and quality audits to improve service standards.
• Ensure compliance with company policies, operational procedures, health, safety, and hygiene requirements.
• Coordinate effectively with multiple departments to deliver outstanding guest experiences.
Requirements:
• Diploma or Degree in Hospitality Management or a related field.
• Minimum 2–3 years of Front Office Operations experience, including supervisory or leadership responsibilities.
• Fluency in Arabic and English.
• Proficiency in Microsoft Office and hotel management systems.
• Strong leadership, communication, problem-solving, and team management skills.
• Well-organized, service-oriented, and able to perform effectively in a fast-paced environment.
• Willingness to relocate to or commute to Abu Dhabi.
Strong knowledge of:
• Front Office operations and guest services
• Hotel management systems and Microsoft Office
• Team leadership, operational planning, and hospitality standards
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