[Hiring] Financial Services Representative REMOTE USA
Position: Financial Services Representative (Remote)
Date Posted: October 16, 2025
Industry: Healthcare / Finance / Remote Work
Employment Type: Full Time
Experience: 1-3 years of relevant experience
Qualification: High School Diploma or equivalent
Salary: $34,820-$51,950/year
Location: Melville, NY REMOTE
Company: Northwell Health
Description:
Northwell Health is seeking a dedicated Financial Services Representative to work remotely, supporting patients with their financial responsibilities and assisting with self-payments. This role involves processing payments, maintaining accurate collection records, and counseling patients on their hospital financial obligations.
Key Responsibilities:
- Interview patients to collect financial and insurance information.
- Verify insurance coverage and process additional insurance claims such as No Fault and Workers Compensation.
- Conduct financial assessments of patients and refer potential Medicaid cases to the Medicaid Investigator.
- Assist in gathering documentation and completing the Financial Assistance Program (FAU) applications.
- Guide patients and families in resolving hospital bills and advise them regarding payment responsibilities.
- Establish pro-rated financial obligations and set up payment arrangements or contracts.
- Follow up on scheduled payments via mail and telephone.
- Process Section 1011 applications where applicable.
- Maintain a daily work log of payments collected.
- Perform related duties as required, with all responsibilities considered essential under the Americans with Disabilities Act.
Preferred Skills/Experience:
- Financial counseling experience.
- Knowledge of Medicaid programs.
- CAC Certification.
- Experience with point-of-service collections.
- Strong customer service skills.
- Proficiency in Microsoft Office.
Additional Salary Detail:
The salary range and/or hourly rate listed reflects a good faith estimate of potential base compensation for this position and may be adjusted based on factors such as location, specialty, service line, years of experience, education, credentials, negotiated contracts, budget, and internal equity.
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