[Hiring] Financial Counseling Specialist REMOTE USA
Position: Financial Counseling Specialist
Date Posted: January 11, 2026
Industry: Healthcare / Medical Billing / Patient Services
Employment Type: Full Time
Experience: Minimum 2 years in call center and Salesforce.com experience
Qualification: Bachelor’s degree or equivalent experience
Salary: $20–$23 USD per hour
Location: United States, REMOTE
Company: Natera
Description:
Natera is Hiring: Financial Counseling Specialist
Natera, a global leader in cell-free DNA (cfDNA) testing focused on oncology, women’s health, and organ health, is seeking a dedicated Financial Counseling Specialist to join our team remotely in the U.S. This role is critical in ensuring patients receive a smooth and supportive financial experience while adhering to strict regulatory and privacy standards.
Key Responsibilities:
- Assist patients with eligibility verification, claim submissions, and investigations
- Manage reporting functions and analyze patient status for operational insights
- Address inquiries from patients, clinics, sales teams, and executives promptly
- Coordinate workflow between departments to optimize efficiency and resolve escalations
- Monitor and close escalation cases using email, phone, and Salesforce.com
- Adhere to standard operating procedures and internal guidelines
- Participate in operational programs, projects, and initiatives that improve patient resolution
- Conduct outreach to resolve escalated issues using SMS, email, and phone
- Maintain compliance with HIPAA and handle PHI in both electronic and paper formats
- Complete required training in HIPAA/PHI privacy, general policy compliance, and security within 30 days of hire
Requirements:
- Bachelor’s degree or equivalent professional experience
- 2+ years of call center experience handling inbound and outbound inquiries
- 2+ years of Salesforce.com experience
- Experience with medical billing and coding, preferably in skilled nursing
- Strong knowledge of Medicare and Medicaid practices
- Excellent customer service skills and professional phone manner
- Ability to perform under pressure in a fast-paced environment
Why Natera?
- Competitive benefits including medical, dental, vision, life, and disability coverage
- Fertility care benefits and free testing for employees and immediate families
- Pregnancy and baby bonding leave, 401k benefits, commuter benefits
- Generous employee referral program
- Work alongside leading experts in genetic testing, laboratory sciences, and business professionals
- Contribute to a mission-driven organization improving disease management worldwide
Natera is proud to be an Equal Opportunity Employer and values diversity and inclusion across all teams.
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