[Hiring] eXpert Care Desk Concierge REMOTE USA
Position: eXpert Care Desk Concierge – (REMOTE)
Date Posted: August 13, 2025
Industry: Real Estate / Technology (Cloud Brokerage Services)
Employment Type: Full Time | Remote
Experience: 2+ years in customer service; real estate experience strongly preferred
Qualification: High School Diploma / GED (required)
Location: United States — Remote (must be available to work Pacific Time hours)
Company: eXp Realty
Description:
About eXp Realty:
eXp Realty® is a cloud-first, full-service real estate brokerage that pioneered the work-from-anywhere model with a virtual office called eXp World. We empower agents with 24/7 access to collaborative tools and training, and we value creative problem-solvers who bring bold ideas. Join a rapidly growing team that has been recognised multiple times as a top employer.
Overview of the Role:
As an eXpert Care Desk, Concierge, you’ll be the frontline resource delivering white-glove support to agents within our virtual environment. You will handle ticketing enquiries, guide agents to the right resources across the platform, and provide friendly, solution-focused assistance that keeps our virtual office running smoothly.
Schedule:
▪ This role requires availability Monday–Friday during one of the following Pacific Time shifts: 9:00 AM – 6:00 PM PT or 10:00 AM – 7:00 PM PT.
What You Will Do:
▪ Provide frontline support and triage tickets in the in-world ticketing system.
▪ Be cross-trained to support both onboarding and post-onboarding processes.
▪ Deliver white-glove service—help agents navigate resources and resolve their issues.
▪ Respond to agent inquiries through Intercom and other communication channels.
▪ Follow up with NPS detractors to address concerns and improve the agent experience.
▪ Perform other duties as assigned to support agent success and platform adoption.
How You’ll Grab Our Attention:
▪ High School Diploma / GED (required).
▪ 2+ years in customer service roles; prior real estate experience is a strong plus.
▪ Excellent written and verbal communication skills.
▪ Strong organizational abilities and attention to detail.
▪ Proficient with Microsoft Office and Google Workspace.
▪ Practical problem-solving skills and a customer-first mindset.
▪ Comfortable working in a virtual environment and learning new digital tools quickly.
Why eXp Realty:
▪ Work from anywhere in the U.S. with a collaborative virtual workplace.
▪ Paid Time Off and a competitive benefits package.
▪ 401(k) with a 4% match and immediate vesting.
▪ Robust medical, dental, and vision plans.
▪ Company-provided equipment and a monthly technology stipend.
▪ FSA & HSA options with employer contributions and health & wellness incentives.
▪ 100% paid parental leave.
A Note to Applicants:
If you don’t meet every single requirement but believe you’d be a great fit, we encourage you to apply — we value potential and a willingness to learn.
EEO Statement:
eXp Realty is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on any protected characteristic under federal, state, or local law.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
