[Hiring] Event Operations Specialist REMOTE USA
Position: Event Operations Specialist
Date Posted: January 9, 2026
Industry: Healthcare / Event Management / Remote Operations
Employment Type: Full Time
Qualification: Bachelor’s degree or equivalent experience in healthcare, event management, or related field
Location: United States – REMOTE
Company: Heed Health
Description:
Heed Health is seeking a proactive and organized Event Operations Specialist to join our team remotely. This position plays a key role in managing client relationships and ensuring smooth operational execution of healthcare events. The specialist will oversee events from client onboarding through post-event follow-up, ensuring medics are assigned appropriately, and clients receive exceptional service.
Key Responsibilities:
Client Management:
- Own the full client journey, from onboarding to post-event support, ensuring a seamless experience
- Conduct onboarding calls, gather event requirements, and coordinate any add-on service needs
- Provide pre-event details and follow up post-event to assess satisfaction and identify areas for improvement
Event Coordination and Oversight:
Pre-Event:
- Manage all aspects of event setup, including staff assignments, supply distribution, and client readiness
- Finalize assignments at least 7 days prior to the event and communicate all details to assigned medics
- Send client-medic introduction emails and confirm medic assignments 24 hours prior
During Event:
- Address urgent client or medic needs promptly
- Coordinate coverage for call-outs or no-shows and ensure clients are aware of on-call contacts
Post-Event:
- Review and approve medic timesheets, confirm accuracy, and track return of leased equipment
- Conduct follow-ups with clients and medics to gather feedback and identify improvement opportunities
- Submit final event reports including medic hours and additional services for invoicing
Recruitment and Hiring:
- Post job openings for events in underrepresented areas
- Conduct interviews and guide medics through onboarding, ensuring all credentials and HR documents are in order
- Identify opportunities to expand the medic network geographically
Candidate Qualities:
- Strong sense of ownership, accountability, and organization
- Proven ability to serve as main point of contact for clients, with urgency and professionalism
- Independent decision-making to ensure optimal client service
- Experience with Google Suite, HubSpot, and HR platforms preferred
- Flexible, proactive, and able to escalate time-sensitive issues appropriately
Benefits:
- 100% Remote Work
- Opportunity to join an early-stage startup during rapid growth
Schedule:
- Monday – Friday 8am – 5pm PST (East Coast: 11am – 8pm)
- Rotating Sunday shifts 1-2 per month
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