[Hiring] Employee Support Advocate REMOTE USA
Position: Employee Support Advocate
Date Posted: 2025-12-23
Industry: HR / Benefits / Payroll Outsourcing
Employment Type: Full Time
Experience: 4+ years in a similar role
Qualification: Estimated Qualification: Bachelor’s degree or equivalent experience in HR, Benefits, or Payroll administration
Salary: $50,000 – $70,000 annually
Location: United States REMOTE
Company: Melita Group
Description:
Employee Support Advocate required
About the job:
Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. Founded over 30 years ago, our mission is to help clients succeed by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. We operate as a results-driven organization that values accountability and celebrates client successes. Our culture emphasizes integrity, professionalism, and strong relationship building with clients and partners.
This is a fully remote position. The Employee Support Advocate is a key member of Melita’s growing Client Services team. You will serve as the first point of contact for employee inquiries and escalations regarding Benefits, HR, Payroll, and related technologies. This role is ideal for someone who enjoys helping others and guiding employees through the resources provided by their employer.
Key Responsibilities:
- Provide timely, accurate, and professional assistance to employees via phone and email regarding benefits, claims, HR, and Payroll administration.
- Manage complex Benefits inquiries from start to finish, keeping employees informed on status.
- Use internal and external cloud-based software systems, including SalesForce.com and HR technology platforms, to support clients and track work activities.
- Adhere to customer satisfaction survey criteria, focusing on proactive service, time management, and effective communication.
- Manage individual case allocation, complying with Melita’s SLA client agreements.
- Collaborate with People Operations and Benefits Specialist Team during Open Enrollment Periods to communicate updates internally.
Preferred Knowledge:
- Medical Plan Summaries & Documents
- Ancillary Benefits (Life/Disability/FSA, etc.)
- Explanation of Benefits
- Microsoft Suite (including Outlook & Teams)
- Salesforce
- HRIS Applications
This position is full-time and fully remote. Compensation varies depending on experience and geographic region.
Melita Group values diversity and equal opportunity, building teams that represent a variety of backgrounds and perspectives.
We may use AI tools to assist with parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools support recruitment but do not replace human judgment. Final hiring decisions are made by humans.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
