[Hiring] Email & SMS Coordinator REMOTE USA

Position: Email & SMS Coordinator

Date Posted: October 30, 2025

Industry: E-commerce / Retail / Digital Marketing

Employment Type: Full Time

Experience: 1–2 years e-commerce / direct-to-consumer (D2C) experience preferred

Qualification: Bachelor’s degree in Marketing, Communications, or related field preferred (or equivalent experience)

Salary: USD 21,600 – 24,000 pa

Location: San Marino, CA, United States

Company: Ridge

Description:
Ridge is seeking an organized and data-driven Email & SMS Coordinator to manage international email and SMS programs. You’ll plan, execute, and optimize cross-border campaigns, manage budgets, ensure regulatory compliance, and collaborate closely with marketing, e-commerce and customer experience teams to align channel activity with business goals. This role supports both campaign and flow-level improvements across US and INTL markets and assists the Director of Remote on channel projects that improve performance and efficiency.

Key Responsibilities:

• Own INTL SMS campaign lifecycle: strategy, copy, segmentation, testing, scheduling, execution and optimization.
• Schedule and adjust international email & SMS campaigns to maximize reach and performance.
• Manage SMS budgets and monitor spend to meet financial objectives.
• Provide strategic direction for email & SMS campaigns consistent with GTM plans and team strategy.
• Implement and optimize email & SMS flows (GTM & EVG), including updates, A/B tests, and sale-period adjustments.
• Maintain and segment subscriber lists for personalization and improved deliverability.
• Track core metrics (open rate, CTR, conversion, revenue per recipient) and translate results into actionable improvements.
• Ensure channel compliance with GDPR, CAN-SPAM and other regional regulations, including consent management and unsubscribe handling.
• Assist with reporting, vendor coordination, and legal requests; document progress and issues.
• Collaborate cross-departmentally (e-commerce, CX, etc.) to enhance customer experience and channel alignment.
• Provide guidance and delegation to team members to improve productivity and outcomes.

Significant Projects & Focus Areas:

• Improve INTL email & SMS campaign efficiency and testing frameworks.
• Streamline the process for flow updates, manual sale-period overrides, and GTM/EVG flow maintenance.
• Support US & INTL sale campaigns by managing manual adjustments to content, subject lines, preview text, and URLs in flows.

Ideal Profile & Skills:

• Hands-on experience managing email and SMS in a D2C or e-commerce environment; Klaviyo and Postscript experience preferred.
• 1–2 years practical e-commerce experience to understand KPIs and channel dynamics.
• Strong analytical skills and experience turning performance metrics into optimizations.
• Advanced platform proficiency (Klaviyo, Postscript, Sendlane, Amped, Shopify).
• Comfortable with Notion, Slack, GSuite and Loom for project management, communication, and documentation.
• Excellent communication, goal orientation, and the ability to learn independently.
• Calm under pressure, able to multitask and manage competing priorities.

What’s On Offer:

• Opportunity to work with a fast-growing product company with proven market traction.
• Strong scope for career progression and skill development.
• Flexible working options.

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.