[Hiring] Email Chat Support REMOTE USA
Position: Email Chat Support (Offsite)
Date Posted: September 1, 2025
Industry: Home Care / Customer Support / Healthcare
Employment Type: Full Time (Hourly)
Experience: Proven experience in customer support (email/chat preferred)
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: $20.91 – $32.21 per hour
Location: Grand Forks, United States | REMOTE
Company: Desire Home Care
Description:
About Desire Home Care
Desire Home Care is a family-owned provider of in-home care services for seniors, adults, and children with medical or physical needs. We focus on delivering compassionate, personalized care—helping clients maintain dignity, independence, and quality of life in the comfort of their own homes. Our caregivers are certified, bonded, and trained to provide a range of services including personal care, meal preparation, transportation, mobility assistance, and respite support.
About The Role
We are hiring an Email & Chat Support representative to join our Customer Support team in a full-time, offsite capacity. This role is central to delivering timely, accurate assistance to clients and families via email and chat channels. The ideal candidate is detail-oriented, customer-focused, and comfortable troubleshooting and documenting interactions in a CRM.
What You’ll Do:
- Respond to customer inquiries via email and chat in a prompt, professional manner.
- Use company resources to provide accurate and complete information to clients.
- Troubleshoot service-related issues, identify root causes, and offer practical solutions or alternatives.
- Log customer interactions and relevant details into the CRM system.
- Coordinate with internal teams to escalate and resolve complex cases.
- Maintain up-to-date knowledge of Desire Home Care services, policies, and procedures.
- Meet individual and team performance metrics and maintain high customer satisfaction.
- Track recurring customer feedback and share insights to help improve service delivery.
Qualifications:
- Fluent English with excellent written communication skills.
- Prior experience in customer support, ideally in an email/chat-focused role.
- Comfortable using email/chat platforms and CRM tools.
- Strong problem-solving skills and ability to remain composed under pressure.
- Ability to work independently in an offsite/remote setting while staying productive and disciplined.
- Exceptional attention to detail and organizational capability.
- Availability for full-time hourly schedule and flexibility as required.
Work Authorization:
MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA
Compensation:
Pay Range: $20.91 – $32.21 per hour (Remote — Grand Forks, North Dakota, US)
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