[Hiring] Dispute Specialist I REMOTE USA
Position: Dispute Specialist I
Date Posted: August 16, 2025
Industry: Banking / Financial Services
Employment Type: Full Time
Experience: Typically minimum 1 year in operations or card dispute processing at a financial institution
Qualification: Bachelor’s degree or equivalent work/educational experience
Salary: $28.27–$34.47 hourly (Target); $21.93–$40.77 hourly (Full Range)
Location: Georgia, United States, REMOTE
Company: BECU
Description:
PAY RANGE: The target pay for this role is $28.27–$34.47 per hour, with the full pay range of $21.93–$40.77 per hour. Final offers consider job-related skills, experience, and education. Performance-based incentives may also be available.
OVERVIEW / IMPACT YOU’LL MAKE:
Join BECU’s member-focused team as a Dispute Specialist I and become the frontline problem-solver for member debit and credit card disputes. You’ll handle both fraud (unauthorized) and non-fraud (merchant-related) claims, protect member accounts, and ensure regulatory compliance — all while delivering empathetic, high-quality service during critical moments for our members.
WHAT YOU’LL DO:
- Receive & process disputes: Manage Regulation E and Regulation Z claims for debit and credit cards, ensuring accurate handling and timely resolution.
- Member communication: Provide clear updates via phone, email, and mail; request and review supporting documentation when needed.
- Investigate & ensure compliance: Perform in-depth research on claims, review account history, and apply appropriate regulatory handling and card network rules.
- Case management: Prepare chargebacks and required documentation in compliance with Visa, Mastercard, and association standards.
- Documentation: Keep precise case notes in the dispute management system to track claims from initiation to resolution.
- Escalation & collaboration: Identify complex or high-risk items for escalation to senior staff; work closely with teammates to improve resolution processes and outcomes.
WHAT YOU’LL GAIN:
- Hands-on experience in debit and credit card dispute workflows, including fraud and merchant claim handling.
- A supportive team environment that emphasizes professional growth in compliance, card network rules, and operational excellence.
- Meaningful impact protecting members’ finances and trust while developing specialized skills in dispute resolution.
QUALIFICATIONS:
Minimum Qualifications:
- Bachelor’s degree or equivalent combination of education and experience.
- Typically minimum 1 year experience in operations functions and card dispute processing within a financial institution.
- Practical knowledge of debit/credit transactions and regulatory handling required.
- Strong written and verbal communication, attention to detail, and organizational skills.
- Ability to learn and apply regulatory and card network rules; effective time management in a remote or hybrid setting.
Desired Qualifications:
- Prior experience with call centers, financial institutions, or dispute-processing platforms.
- Familiarity with Visa and Mastercard regulations is a plus.
WHY BECU:
BECU emphasizes a “people helping people” culture with deep member focus and significant transformation ahead. This role offers growth, meaningful work, and an opportunity to join a collaborative team committed to service excellence.
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