[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: January 6, 2026
Industry: Healthcare / Clinical Applications / Customer Support
Employment Type: Full Time
Experience: 1–2 years
Qualification: Associate Degree or equivalent experience (Bachelor’s preferred)
Salary: $64,000 – $96,000 per year
Location: United States – REMOTE
Company: GE HealthCare
Description:
GE HealthCare is seeking a dedicated and detail-oriented Customer Support Specialist to join our team, providing exceptional support for our technology tools and learning platforms. This role is key to ensuring a seamless learner experience for our customers and employees within the Clinical Applications business across the U.S. & Canada.
𝐊𝐞𝐲 𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
As the first point of contact for customer inquiries via the Learner Experience (LX) Inbox, you will handle questions related to training programs, access to learning platforms, and troubleshooting learner experience issues. You’ll collaborate across teams, contribute to process improvements, and help create resources like FAQs and knowledge base articles. This role requires a customer-first mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
• Manage incoming inquiries from customers and employees, ensuring timely resolution within SLAs
• Provide accurate support on clinical application training programs, learning resources, and troubleshooting issues
• Collaborate with Clinical Applications teams, Program Managers, and IT to resolve complex requests
• Identify trends and suggest improvements to enhance the learner experience
• Develop helpful resources including FAQs and knowledge base content
• Maintain professional, compliant, and confidential communication standards
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐤𝐢𝐥𝐥𝐬:
• 1–2 years of customer support experience in healthcare or clinical applications environments
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Basic technical troubleshooting skills
• Proficiency with Microsoft Office Suite and familiarity with learning management systems (LMS)
• Customer-focused with problem-solving capabilities
𝐃𝐞𝐬𝐢𝐫𝐞𝐝 𝐂𝐡𝐚𝐫𝐚𝐜𝐭𝐞𝐫𝐢𝐬𝐭𝐢𝐜𝐬:
• Empathy and professionalism in all customer interactions
• High attention to detail and accuracy in documentation
• Effective collaboration with cross-functional teams
• Ability to manage multiple priorities in a dynamic environment
𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 & 𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧:
• Annual salary range of $64,000 – $96,000 (depending on experience, skills, and location)
• Performance-based incentives, including cash bonuses and/or long-term incentives
• Competitive benefits package: medical, dental, vision, paid time off, 401(k) with company contribution, life, disability, and accident insurance, tuition reimbursement
• Professional development and growth opportunities
• Inclusive work environment with equal opportunity employment
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