[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date posted: 2025-04-08
Industry: other
Employment type: Temporary \
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Location: New York City Metropolitan Area, United States, REMOTE
Company: MTK Technologies
Description:
Hiring Customer Support Specialist
New York City Metropolitan Area
About the job
Role: Customer support Specialist
Duration : 2-3 months
Location: REMOTE
No Google voice number
Engagement Description
Temporary 2–3-month engagement to cover a LOA.
The incumbent will be responsible for excellent customer service to our policy holders via phone, web-based LiveChat and email. Responsibilities will include coordinating and support the processing and handling of policy changes for existing policyholders and answering questions or resolving concerns. This is a detail oriented, fast-paced role and is critical to providing best-in-class service to our policyholder customers.
Top 3 Required Skills/Experience –
- Excellent customer service with excellent verbal and written communication skills
- Sense of urgency with the ability to work under pressure
- Ability to multi-task and handle multiple assignments
Required Skills/Experience – The rest of the required skills/experience. Include:
- Minimum of 3 years of insurance office experience
- 1-2 years customer service experience
- Critical thinking and strong problem-solving skills
- Strong time management skills
- Proficient with computer applications including Microsoft Office
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
- Experience with CRM software
- Agent health license or LTCP designation
- Ability to work independently and as part of a team
- Flexible with the ability to react to changing priorities
Education/Certifications – Include:
Bachelor’s degree preferred
