[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: November 23, 2025
Industry: Healthcare Technology
Employment Type: Full Time
Experience: Prior experience providing software support to external customers
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: $26.08 to $40.29 per hour
Location: United States REMOTE
Company: Resonance CX Partners
Description:
Join Resonance CX Partners as a Customer Support Specialist and contribute to connecting experienced professionals with customer-focused opportunities. While we do not hire directly, we validate and coordinate openings from verified organizations.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries regarding applications and services.
- Diagnose and resolve customer issues over the phone or via electronic communication.
- Track, document, and manage support requests, ensuring accurate records of customer problems.
- Collaborate with customers to provide customized solutions tailored to their needs.
- Stay current with technology and product offerings to provide informed assistance
Candidate Requirements:
- Prior experience supporting external customers with software applications.
- Technical aptitude and strong troubleshooting skills for logical problem-solving.
- Proven ability to resolve issues efficiently and accurately.
- Experience working in a remote environment.
- Proficiency in Microsoft Office products (Outlook, Word, Excel).
Preferred Qualifications:
- Familiarity with the employer’s software application.
- Background in HME, home health, or healthcare-related industries.
- Bachelor’s degree in finance, business, healthcare, technology, or a related field.
- Experience using Salesforce is advantageous.
Benefits & Perks:
- Salary up to $40.29 per hour.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Flexible work arrangements with remote work options.
- 15 days Paid Time Off (PTO) in the first year, 11 paid holidays, and 3 floating days.
- Opportunities for personal and professional growth within an innovative and supportive culture.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
