[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: November 9, 2025
Industry: Fitness / Technology / Customer Support
Employment Type: Full Time
Experience: 1+ year in customer support or relevant technical support experience
Qualification: Bachelor’s degree or equivalent experience in customer service, technical support, or related field
Salary: $50,000 – $50,000 a year
Location: United States REMOTE
Company: PushPress
Description:
PushPress is redefining the boutique fitness industry with its Intelligent Industry Ledger, creating a unified, AI-powered infrastructure for gym operators. Trusted by over 5,000 gyms and 500,000 members, PushPress processes more than $500M annually and is backed by Altos Ventures and Mucker Capital.
The Customer Support Specialist is a key member of the team, acting as the first line of communication for customers. This role emphasizes delivering quick, precise, and friendly support while maintaining long-term trust with clients. The position allows for growth in product expertise, problem-solving, and customer communication skills. Preference is given to applicants in Pacific Time (excluding Washington) and Australia.
What You’ll Do:
- Respond to incoming chats in Intercom for Core clients
- Triage and resolve or escalate issues as needed
- Follow up on snoozed and pending conversations
- Identify patterns and report trends to Support Lead
- Validate support articles, macros, and bot responses
- Collaborate with L1 and L2 teammates
- Stay informed on product changes and releases
What You’ll Need:
- Experience with tools like Zoom, Slack, and Intercom, and ability to quickly learn new systems
- Strong problem-solving skills, with ability to troubleshoot basic technical issues and explain solutions clearly
- A proactive approach to learning and adapting to new concepts, tools, and customer support techniques
- High accountability, self-driven, and able to complete tasks with minimal supervision
- Comfortable providing support in one-on-one or small group settings
- Detail-oriented and highly organized
- Eager to continuously grow skills in both customer support and the fitness industry
This Role Embodies:
- Customer Obsessed
- Urgency & Impact-Driven
- Ownership
- Growth Mindset
PushPress values an inclusive, dynamic workplace, providing equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
We may use AI tools to assist parts of the hiring process, but final decisions are made by humans.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
