[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: October 18, 2025
Industry: Healthcare / Technology / Customer Support
Employment Type: Full Time
Experience: 2+ years in Customer Support or Tier 1/Lead roles
Qualification: Bachelor’s Degree preferred (High School Diploma or equivalent accepted)
Salary: $41 – $48/hour
Location: United States REMOTE
Company: Swooped
Description:
Hiring Customer Support Specialist (12:00 PM – 9:00 PM EST)
About the job
About Our Client
Our client was founded with the mission of enhancing understanding in healthcare through innovative technology. Their AI-powered platform is designed specifically for medical conversations, streamlining clinical documentation while allowing clinicians to focus on patient care.
The enterprise-grade platform converts patient-clinician conversations into structured clinical notes in real-time, integrating deeply with EMR systems. Using Linked Evidence and auditable AI, the company uniquely maps AI-generated summaries to verified ground truth, helping providers trust and validate outputs. As pioneers in generative AI for healthcare, the organization is setting industry standards for responsible AI deployment across health systems.
The team includes MDs, AI scientists, PhDs, creatives, technologists, and engineers, all working together to improve healthcare experiences.
About The Role
Trust is central to the company’s values. They are seeking highly motivated Customer Support Specialists to join a growing team, playing a vital role in scaling customer support.
The Support Team is critical to the company’s success, ensuring user satisfaction for both enterprise and individual customers. Specialists will set the benchmark for exceptional customer experiences while supporting the department’s growth to meet increasing demands.
What You’ll Do
- Deliver excellent customer support daily by troubleshooting issues and answering questions promptly.
- Provide feedback to product and operations teams to highlight pain points and advocate for improved user experience.
- Use the CRM system to manage communications, track contacts, and document resolutions for analysis.
- Investigate and resolve complex problems with curiosity and thoroughness.
What You’ll Bring
- 2+ years of experience as Tier 1 or Lead in a Customer Service Support role, ideally in tech support.
- Strong enthusiasm for customer interaction and problem-solving.
- Excellent verbal and written communication skills; ability to simplify technical troubleshooting.
- Highly organized with the ability to manage multiple priorities while maintaining accuracy.
- Results-driven with the ability to work efficiently in a fast-paced environment.
- Proficient with computers and comfortable learning new technologies.
Ideally, You Have
- Experience with systems requiring strict privacy and security protocols (healthcare experience is a plus).
- Familiarity with CRM/ticketing systems with detailed tracking and reporting.
This is a remote, full-time, hourly position, Monday through Friday, 12:00 PM – 9:00 PM EST.
Hourly rates based on geographic location:
- Geo 1: $48/hour
- Geo 2: $43/hour
- Geo 3: $41/hour
Why Work Here?
The company is transforming healthcare through generative AI, processing millions of medical conversations monthly to enhance clinician-patient interactions. Employees experience meaningful impact in a high-growth startup environment with a culture of empathy, collaboration, and continuous learning.
Employee Benefits Include:
- 13 paid holidays, flexible PTO for salaried staff, and accrued time off for hourly employees.
- Comprehensive Medical, Dental, and Vision plans; 100% coverage for employees and 75% for dependents.
- 16 weeks of paid parental leave.
- 401k contributions with matching.
- Pre-tax benefits including FSA and Commuter benefits.
- Annual learning and development budget for coaching, courses, and conferences.
- 30-day paid sabbatical leave after 5 years of employment.
- Competitive compensation and equity grants.
Compensation: $41.00 – $48.00
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
