[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist – Remote
Date Posted: October 7, 2025
Industry: Customer Service / Telecommunications
Employment Type: Full Time
Experience: At least 1 year of customer service experience (preferred)
Qualification: High School Diploma or GED (required)
Salary: $19/hr + uncapped commission
Location: United States [REMOTE]
Company: Clearwave Fiber
Description:
Customer Support Specialist – NO Weekends
Gardner, KS About the job
Job Type: Full-time
You must reside in one of these states to be eligible for hire: ALABAMA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MISSOURI, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS
Customer Support Specialist – Remote | $19/hr + Uncapped Commission | M–F, No Weekends!
Ready to leave weekend shifts behind and join a dynamic team where your effort is rewarded? Clearwave Fiber is expanding and seeking motivated Customer Support Specialists who bring energy, empathy, and excellence to every customer interaction. You’ll assist customers with billing, service updates, payments, account management, and non-pay disconnects. This is a high-volume, remote role requiring quick thinking, ownership, and outstanding communication skills.
About The Role
- Full-time, fully remote position
- Hours: Monday through Friday, 8:00 AM – 6:00 PM EST
- Starting Pay: $19/hr (non-negotiable) + uncapped commission
- Fast-paced, back-to-back calls in a high-volume environment
- Use multiple systems including Salesforce and internal platforms
- Work independently while following company policies and meeting performance metrics
Why You’ll Thrive Here
- Has Purpose – Customer-first mindset and values being part of a growing team
- Takes Ownership – Disciplined, dependable, and thrives without micromanagement
- Shows Courage – Confident navigating performance-driven environments
- Is Resourceful – Adapts quickly, troubleshoots effectively, and solves problems on the fly
- Values Simplicity – Finds clear, efficient ways to resolve complex issues
What You’ll Do
- Own every customer interaction—calls, chats, and emails—and turn issues into solutions
- Support billing inquiries, service changes, payments, disconnects, and collections
- Educate customers on services, statements, upgrades, and self-service options
- De-escalate challenging conversations and set clear follow-up expectations
- Accurately enter data into CRM systems (e.g., Salesforce) and follow through
- Thrive in a metrics-driven environment focused on quality, speed, and service
- Collaborate across teams to ensure the best customer experience possible
- Stay engaged with administrative tasks between calls to keep operations running smoothly
Requirements
- High School Diploma or GED (required)
- At least 1 year of customer service experience (preferred)
- Full availability during M–F, 8:00 AM – 6:00 PM EST
- Ability to multitask and remain calm under pressure
- Strong math and communication skills with attention to detail
- Urgency to deliver efficient, high-quality support
- Comfortable using Microsoft Office, CRM tools, and multi-screen systems
- Quiet, dedicated remote workspace with reliable internet
- Positive, team-first attitude and strong work ethic
Perks & Pay
- $19/hour starting wage (non-negotiable)
- Uncapped commission—earn more based on your performance
- No weekends
- 100% remote position
- Day 1 benefits: medical, dental, vision
- 401(k) with immediate company match
- Up to 20 days of PTO in your first year
- 6 paid holidays
- Company-paid life insurance and disability plans
- Company-provided computer and equipment
- Free Clearwave Fiber internet (if in service area)
- Growth, training, and recognition opportunities
Remote Work Requirements
- Quiet, distraction-free workspace
- High-speed, wired internet
- Smoke/carbon monoxide detector
- Comfortable desk, chair, and lighting
- Ability to sit and use a headset for extended periods
Who We Are
Clearwave Fiber connects homes, businesses, and communities. Backed by industry leaders and driven by purpose, we are expanding our 100% fiber network throughout the Midwest and Southeast. Our five core values—Purpose, Ownership, Courage, Resourcefulness, and Simplicity—guide everything we do.
Final Details
Employment contingent upon successful background check and drug screen.
Clearwave Fiber is proud to be an Equal Opportunity Employer.
Salary Description: $19/hour + uncapped commission
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
