[Hiring] Customer Support Specialist – Payments REMOTE USA
Position: Customer Support Specialist – Payments
Date Posted: December 19, 2025
Industry: Technology / Financial Services / Customer Support
Employment Type: Full Time
Experience: 2+ years in a customer support role
Qualification: Bachelor’s degree
Location: Austin, TX, United States, REMOTE
Company: 8am
Description:
8am is seeking a motivated and professional Customer Support Specialist – Payments to join our team. The role involves providing consistent, reliable service and support to our customers, ensuring every interaction is handled effectively. The ideal candidate is detail-oriented, analytically minded, and able to explain complex issues clearly while maintaining excellent interpersonal skills.
Key Responsibilities:
- Answer inbound customer support calls and provide troubleshooting assistance
- Respond to customer inquiries via email, phone, and support ticketing systems
- Ensure customers receive reliable and consistent service during every interaction
- Stay updated on new product releases
- Document and track issues, including steps to reproduce them
- Investigate customer-reported issues and provide solutions
- Educate customers on 8am products, including Mycase, LawPay, and CPACharge
- Perform other duties as assigned
Requirements:
- Bachelor’s degree
- 2+ years of customer support experience
- Excellent written and verbal communication skills; professional and friendly demeanor
- High level of professionalism, integrity, and ethics
- Strong time management and teamwork skills
- Ability to respond positively to challenging situations
- Knowledge of Windows, PowerPoint, Word, Excel, or similar programs
- Daily availability to answer inbound support calls
- Experience using AI tools to enhance workflows, decision-making, or innovation
Benefits:
- Comprehensive health insurance including medical, dental, and vision plans
- Competitive compensation, annual bonuses, equity options, and 401(k) plan with company match
- Flexible time off, paid holidays, and parental leave programs
- Wellness stipends, mental health support, and nutrition coaching
- Learning and development opportunities through 8am.edu and professional programs
- Volunteer programs and community engagement opportunities
- Team-building events, award recognition, and peer-to-peer appreciation programs
Easy Apply – Send your CV to:
Include: Notice Period | Visa Status | Expected Salary
Note: Only shortlisted candidates will be contacted.
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