[Hiring] Customer Support Representative REMOTE USA
Position: Customer Support Representative
Date Posted: January 14, 2026
Industry: Customer Support / Operations / Technology
Employment Type: Contract-to-Hire
Experience: Not Specified
Qualification: Diploma or Bachelor’s Degree holder; customer support or service background preferred
Salary: $22-32/h
Location: Philadelphia, PA, United States (REMOTE)
Company: ViewLine Ventures
Description:
ViewLine Ventures is a fast-growing, stealth-stage startup operating within specialized alternative markets. Our team relies on data, technology, and clearly defined processes to help individuals confidently navigate complex systems. We place high value on reliability, strong communication, and operational excellence.
We are currently seeking a dependable and customer-focused Customer Support Representative to serve as the first point of contact for individuals engaging with our programs. This role is ideal for someone who enjoys helping people, thrives in structured environments, and can maintain a professional, friendly approach during frequent one-on-one video and phone interactions.
About the Role:
As a Customer Support Representative, you will guide users through defined workflows, answer questions, gather required information, and ensure a smooth and supportive experience throughout each interaction. You will play a key role in maintaining accuracy, organization, and consistency across daily operations.
Key Responsibilities:
- Respond to inbound inquiries and guide individuals through standard processes
- Conduct short, structured information-gathering calls using predefined scripts
- Accurately document notes and update internal records immediately after each interaction
- Monitor assigned task queues and keep daily activities on schedule
- Identify unusual or complex cases and escalate them to internal team leads
- Support smooth handoffs and coordination between internal teams
Requirements:
- Warm, clear, and professional communication style
- Strong attention to detail with consistent follow-through
- Comfort working within structured processes and established guidelines
- Reliable work habits with strong time management skills
- Ability to remain calm and focused in a high-volume environment
- Availability to work 30–40 hours per week
- Valid U.S. work authorization is required
Nice to Have:
- Prior experience in customer support, call centers, service roles, or administrative support
- Familiarity with CRM platforms or ticketing systems
- Comfort working in fast-paced, growing teams
- New graduates and entry-level candidates are welcome to apply
Who Succeeds in This Role:
Individuals who are steady, thoughtful, and dependable. Those who bring organization to busy environments and communicate with clarity, patience, and kindness tend to thrive here.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
