[Hiring] Customer Support Representative REMOTE USA
Position: Customer Support Representative
Date Posted: December 26, 2025
Industry: Customer Support / Technology / SaaS
Employment Type: Full Time
Experience: Minimum 1 year in customer support or client-facing roles
Qualification: Estimated Qualification: Bachelor’s Degree holder or equivalent
Salary: $50,000 – $60,000
Location: United States, REMOTE
Company: Connecteam
Description:
Connecteam is a fast-growing startup dedicated to transforming the workforce experience for mobile and low-tech employees. With operations spanning globally, including Australia, we are expanding to New York and seeking motivated Customer Support Representatives to join our dynamic team.
As a Customer Support Representative, you will be a key point of contact for clients, ensuring they utilize Connecteam’s platform effectively, troubleshoot day-to-day issues, and enhance overall satisfaction. You will manage incoming tickets, prioritize tasks, and provide feedback to improve our services.
Key Responsibilities:
- Act as the main point of contact for customers via various communication channels, ensuring success and satisfaction
- Deliver timely, high-quality support while maintaining performance standards
- Educate clients on Connecteam best practices tailored to their business needs
- Provide live feedback to the Customer Success team regarding feature requests, missing capabilities, and workflow improvements
Requirements:
- At least 1 year of experience in customer support or client-facing roles
- Excellent written and verbal communication skills
- Service-oriented with a problem-solving mindset and can-do attitude
- Tech-savvy, adaptable to fast-paced, startup environments
- Team player, open to feedback and idea sharing
- Positive, empathetic, and high-energy personality
- Strong time management and independent work skills
- Ability to work remotely Monday to Friday
What We Offer:
- Remote working model
- Comprehensive training and structured onboarding process
- Company-provided Mac laptop and necessary equipment
- Medical coverage and insurance plans
- Paid time off for vacation and sick days
- Supportive, inclusive, and fun company culture with team events and celebrations
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
