[Hiring] Customer Support Representative REMOTE USA
Position: Customer Support Representative –
Date Posted: December 3, 2025
Industry: Sports / Customer Support / Remote
Employment Type: Part Time
Experience: Minimum 1 year of customer service experience
Qualification: Estimated Qualification: High school diploma or equivalent; further education or sports management experience a plus
Location: United States (Remote)
Company: FloSports
Description:
Join FloSports as a Part-Time Customer Support Representative!
FloSports is a leading digital sports platform delivering live events, news, and media content for niche and underserved sports communities worldwide. We are seeking a passionate and customer-focused Customer Support Representative to support our track & field platforms, MileSplit and DirectAthletics. This role is remote and requires a flexible schedule, including daytime, evening, and weekend shifts, averaging 20 hours per week, with seasonal fluctuations up to 30 hours.
Key Responsibilities:
• Provide prompt, friendly, and knowledgeable responses to customer inquiries to ensure an outstanding experience.
• Act as the voice of the customer, escalating technical issues, outages, or concerns that impact user experience.
• Actively listen to customer challenges, diagnose issues, and provide effective solutions that transform problems into positive outcomes.
• Maintain accurate customer account records in compliance with policies and procedures.
• Consistently achieve and exceed individual and team performance metrics.
• Collaborate with supervisors on projects and tasks, offering creative solutions and adapting to new challenges.
Required Knowledge, Skills, and Abilities:
• Passion for track & field or cross-country with knowledge of the sport.
• Exceptional written and verbal communication skills to explain technical issues clearly.
• Problem-solving mindset with attention to detail and proactive ownership of challenges.
• Strong time management skills to handle multiple tasks efficiently.
• Self-motivated, disciplined, and successful in remote work environments.
• Commitment to high-quality work and customer satisfaction.
• Desire to help others and enhance customer experience.
Bonus Points:
• Hands-on experience with MileSplit and/or DirectAthletics platforms.
Diversity & Inclusion:
FloSports is committed to building a diverse and inclusive workplace. We embrace different perspectives and use blind recruiting practices to ensure fair and equitable hiring. Our goal is to create an environment where all team members can thrive and contribute to our mission of serving underrepresented sports communities.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
