[Hiring] Customer Support REMOTE USA

­­­­Position: Customer Support

Date posted: 2025-06-09

Industry: other

Employment type: Full Time

Experience: 1 year                       

Qualification: High school diploma or general education degree

Location: Newark, NJ, United States, REMOTE

Company: Techvalens

Description:

Techvalens

Remote Customer Support

Newark, NJ ·

About the job

Our remote customer service job involves handling customer inquiries and requests remotely, typically via phone, email, or chat. Responsibilities include resolving issues, providing accurate information, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capacity to manage a high volume of interactions while maintaining professionalism and empathy.

Here’s a more detailed breakdown:

Key Responsibilities:

  • Responding to inquiries
  • Problem resolution
  • Documentation
  • Follow-up
  • Communication
  • Knowledge of products/services
  • Performance metrics
  • Collaboration
  • Training and development
  • Utilizing technology

Requisitos:

Qualifications For Customer Service Representative

  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication