[Hiring] Customer Support & Operations Associate REMOTE USA

Position: Customer Support & Operations Associate  

Date Posted: December 28, 2025

Industry: Hospitality / Customer Service / Operations

Employment Type: Part-Time

Experience: Not Specified

Qualification: Estimated Bachelor’s degree holder or equivalent experience in customer service/operations

Salary: $22/hour

Location: Washington, United States REMOTE

Company: Tuli Lodge

Description:

We’re Hiring – Customer Support & Operations Associate (Part-Time)

Tuli Lodge is seeking a reliable and detail-oriented Part-Time Customer Support & Operations Associate to join our team. This role is both customer-facing and operational, managing daily guest communications and supporting booking operations. You will be the first point of contact for guest inquiries and play a crucial role in delivering a smooth and thoughtful customer experience.

Key Responsibilities:

• Respond promptly to all customer inquiries via email with professionalism and clarity.
• Send friendly, well-written customer communications with correct grammar and spelling.
• Process refunds, booking changes, and customer updates using the Mariana Tek booking platform.
• Adjust customer bookings and backend settings as needed.
• Maintain a daily summary report of emails sent, issues handled, and any follow-ups or flagged items.
• Follow and contribute to improvements in the Customer Experience (CX) playbook.
• Identify recurring issues, trends, and opportunities to enhance customer experience.

Required Skills & Qualifications:

• Strong written communication skills with a clear, friendly, and professional tone.
• Excellent grammar, spelling, and attention to detail.
• Highly organized, dependable, and self-motivated.
• Quick learner, comfortable with new software and tools.
• Ability to manage small daily workflows independently.
• Comfortable handling customer-facing communications.

Preferred Skills (Not Required):

• Previous experience in customer support or customer-facing roles.
• Familiarity with booking systems, scheduling software, or CRM tools.
• Experience in hospitality, wellness, fitness, or service-based businesses.

Compensation & Structure:

• $22/hour, part-time, hourly employment.
• Approximately 10–15 hours per week (~2 hours/day, excluding Tuesdays).
• Remote work within Washington State (other U.S. states considered case-by-case).

Hiring Process:

• Google Form Application
• Interview
• Practical Exercise / Sample Email Replies (Final Stage)

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.