[Hiring] Customer Support CSR REMOTE USA

­­­­Position: Customer Support CSR

Date posted: 2025-06-30

Industry: other

Employment type: Full Time

Experience: 1 years                     

Qualification: High school diploma or equivalent

Salary: $16-19/hour

Location: Wilmington, DE, United States, REMOTE

Company: Steven Lacey Concept Solutions

Description:

Steven Lacey Concept Solutions

Customer Support CSR Remote Position

Work from Home – Immediate Openings

Position Overview

Remote Customer Support CSR (Customer Service Representative) needed to handle customer inquiries and provide exceptional service. Join our growing remote team with flexible scheduling options.

Key Responsibilities

• Handle inbound customer calls and emails
• Resolve customer complaints and service issues
• Process orders, refunds, and account updates
• Provide product information and technical support
• Document customer interactions in system
• Meet quality and productivity metrics
• Escalate complex issues to supervisors

Requirements

• High school diploma or equivalent
• 1+ years customer service experience
• Excellent phone and communication skills
• Strong problem-solving abilities
• Computer proficiency and multitasking skills
• Reliable internet and quiet workspace
• Professional attitude and patience

Technical Requirements

• Computer with updated operating system
• High-speed internet (minimum 25 Mbps)
• USB headset for clear call quality
• Dedicated home office space
• Basic troubleshooting skills

Compensation

• $16-19/hour based on experience
• Weekly pay available
• Health and dental benefits
• Paid training provided
• Performance incentives
• Employee discount programs

Schedule Options

• Full-time: 40 hours/week
• Part-time: 25-30 hours available
• Various shifts: 7 AM – 9 PM
• Weekend availability preferred