[Hiring] Customer Support Coordinator REMOTE USA
Position: Customer Support Coordinator
Date Posted: October 19, 2025
Industry: Customer Support / Telehealth / Hearing Care
Employment Type: Full Time
Experience: 1+ years
Qualification: Estimated qualification: Bachelor’s degree or equivalent experience in customer-facing roles
Salary: $20.00 – $24.00/hr
Location: United States, REMOTE
Company: GN Group
Description:
GN Group is on a mission to make hearing care accessible, personalized, and affordable through innovative telemedicine solutions. In collaboration with Jabra, a global leader in intelligent audio solutions, we aim to empower millions of people with hearing loss to connect with the world.
As a Remote Customer Support Coordinator at Jabra Hearing, you will play a critical role in providing friendly, efficient, and personalized support in a virtual care environment. You will assist customers via phone, email, live chat, and other digital channels, ensuring a seamless experience while managing administrative tasks and coordinating with internal teams.
Key Responsibilities:
▪ Handle inbound customer interactions across multiple channels, with a primary focus on phone support.
▪ Manage administrative tasks, including scheduling appointments, processing cancellations, returns, warranties, order placements, and providing shipping updates.
▪ Maintain and update product knowledge to deliver Level 1 Product Support to customers.
▪ Provide empathetic guidance and support to customers, ensuring a positive experience.
▪ Meet team performance KPIs and productivity benchmarks, adhering to attendance and time expectations.
▪ Safeguard customer privacy and security by following company policies and compliance requirements.
▪ Promote Jabra Hearing’s culture of empathy, accessibility, and innovation.
▪ Perform other duties as assigned.
Required Qualifications:
▪ Minimum 1 year of experience in a customer-facing support role, preferably in healthcare, telehealth, or high-touch service.
▪ Strong ability to resolve customer concerns with patience, professionalism, and empathy.
▪ Intermediate to advanced proficiency in computers and support software; Salesforce experience is a plus.
▪ Ability to work independently in a fast-paced environment.
▪ Excellent written and verbal communication skills in English; Spanish proficiency is a plus.
▪ Customer-first mindset with a passion for building trust and providing excellent service.
▪ Remote workspace must meet company requirements, including reliable high-speed internet and a private, quiet environment.
Work Schedule:
▪ 4×10 schedule format (four 10-hour shifts per week), Monday–Saturday, 8 AM–8 PM ET; Sundays off.
▪ Typical start times range from 8 AM to 10 AM ET.
▪ Three days off per week, with at least two consecutive days.
▪ Initial 2–3 weeks of onboarding follow a Monday–Friday schedule, 8-hour shifts from 10 AM–6 PM ET.
Benefits:
▪ Competitive hourly compensation with 401k plan including a 4% match.
▪ Comprehensive medical, vision, dental, life, and disability insurance.
▪ Paid parental leave for 12 weeks.
▪ Paid time off: up to 15 vacation days, 8 sick & safe days, and up to 9 company holidays annually.
▪ Monthly wellness stipend for gym memberships, fitness equipment, vitamins, or self-care activities.
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