[Hiring] Customer Success Specialist REMOTE USA
Position: Customer Success Specialist
Date Posted: December 23, 2025
Industry: Healthcare / Digital Media / Account Management
Employment Type: Full Time
Experience: 1–3 years of sales account management experience, ideally with healthcare industry exposure
Qualification: Bachelor’s degree or equivalent experience in sales, account management, or related field
Salary: $45,000–$50,000 annually
Location: United States, REMOTE
Company: Castle Connolly (Everyday Health Group / Ziff Davis)
Description:
Castle Connolly, a subsidiary of Everyday Health Group, is seeking a highly motivated Customer Success Specialist to join our Account Management team. In this role, you will support physician and hospital sales, deliver outstanding customer service, and help maximize revenue. This position reports to the Director of Customer Success and is integral to ensuring client satisfaction while driving renewals, upsells, and account growth.
Key Responsibilities:
• Manage active physician and practice accounts on a daily basis
• Secure account renewals and upsell integrated packages to doctors, marketing professionals, and practice managers
• Onboard new accounts and ensure prompt setup
• Maintain account records and CRM tools for accurate information sharing
• Collaborate with internal teams including research, marketing, editorial, social, and ad operations
• Oversee partner operations including invoicing and renewal agreements
• Balance multiple projects, evaluate workload, and prioritize tasks effectively
• Provide excellent problem-solving and troubleshooting to deliver exceptional client experiences
• Communicate clearly, set expectations, and ensure timely delivery of results
Requirements:
• 1–3 years of sales account management experience, preferably in healthcare or with healthcare providers
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Detail-oriented with excellent follow-through on commitments
• Customer-first attitude, professionalism, and responsiveness
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in PowerPoint, Excel, email marketing platforms, and CRM systems (Salesforce preferred)
• Excellent written and verbal communication skills
Why Join Everyday Health Group:
• Work in a collaborative and entrepreneurial culture
• Competitive salary and benefits, including medical, dental, vision, 401(k) with company match, and Employee Stock Purchase Plan
• Flexible Time Off, Volunteer Time Off, and paid holidays
• Family building and caregiving support, generous Family Care and Parental leave
• Wellness programs and fitness reimbursement
• Opportunities for professional growth through mentorship, training, and recognition programs
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