[Hiring] Customer Success Specialist REMOTE USA
Position: Customer Success Specialist
Date Posted: December 22, 2025
Industry: Healthcare / Customer Success / SaaS
Employment Type: Full Time
Experience: 1–3 Years
Qualification: Bachelor’s Degree in Business, Communications, Marketing, or a related field
Location: United States REMOTE
Company: Optima Medical Center
Description:
This opportunity is part of the Optima Medical Center team, a rapidly growing, remote-first organization based in the United States. We are currently seeking a proactive and customer-focused Customer Success Specialist to support and strengthen relationships with our customers while driving long-term satisfaction and product adoption.
Role Overview:
In this fully remote role, you will act as a trusted partner to assigned customers, guiding them throughout their journey—from onboarding to long-term retention. You will play a critical role in ensuring customers achieve their goals while maximizing the value of Optima Medical Center’s products and services.
Key Responsibilities:
• Serve as the primary point of contact for assigned customers across their lifecycle
• Onboard new customers and guide them through setup and product adoption
• Build strong, long-term relationships to drive customer satisfaction and retention
• Monitor customer usage and engagement to identify risks and growth opportunities
• Resolve customer issues efficiently and collaborate with internal teams when required
• Proactively communicate best practices, updates, and product enhancements
• Gather and share customer feedback to support continuous product improvement
• Maintain accurate customer records and activity notes within the CRM system
• Meet or exceed customer satisfaction, retention, and engagement metrics
Required Qualifications:
• Bachelor’s degree is required (Business, Communications, Marketing, or related field preferred)
• 1–3 years of experience in customer success, account management, customer support, or a similar role
• Strong written and verbal communication skills
• Excellent problem-solving, organization, and relationship-building abilities
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Comfortable working independently in a fully remote setting
• Proficiency with CRM platforms such as Salesforce or HubSpot and collaboration tools
Preferred Qualifications:
• Experience supporting SaaS or technology-driven products
• Familiarity with customer success metrics such as churn, NPS, and customer lifetime value
• Prior experience working with distributed or remote teams
What We Offer:
• Competitive compensation with performance-based incentives
• Fully remote work environment with flexible scheduling
• Health, dental, and vision insurance benefits
• Paid time off and company-recognized holidays
• Professional development and career growth opportunities
• Inclusive, collaborative, and supportive team culture
Equal Opportunity Statement:
Optima Medical Center is an equal opportunity employer and values diversity. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
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