[Hiring] Customer Success Specialist REMOTE USA

Position: Customer Success Specialist – Remote

Date Posted: December 9, 2025

Industry: Education / Customer Success / Sales

Employment Type: Part Time (Seasonal, 20-30 hours/week)

Experience: Minimum 2 years professional work experience in Customer Service, Sales, STEM Education, Management, or Business

Qualification: Bachelor’s degree in Education, Business, Communications, Management, or a related field

Salary: $25 / H

Location: United States [REMOTE]

Company: Lavner Education

Description:
Lavner Education is seeking a Customer Success Specialist to join our team remotely, providing exceptional support and service to families and clients involved in our educational programs and camps. This seasonal role (20-30 hours per week) offers opportunities to engage in customer service, account management, and sales while gaining in-depth knowledge of our camps, policies, and programs.

Key Responsibilities:

• Manage service tickets, phone calls, and chats promptly and professionally.
• Communicate effectively with customers and internal staff.
• Drive sales and bookings while providing personalized recommendations.
• Assist with customer account management and documentation using camp management software and support desk systems.
• Develop a thorough understanding of our camps, programs, policies, and software to discuss confidently with families.
• Handle high volumes of inbound communication, providing clear, informative, and professional responses.
• Maintain metrics, timesheets, and ensure smooth communication among clients, seasonal team members, and camp directors.
• Contribute to a positive departmental culture through excellent communication and professionalism.
• Troubleshoot and resolve client issues with empathy and patience.
• Promote optional add-on services and enhance customer satisfaction to drive business growth.
• Follow company guidelines, policies, and customer service/sales protocols.
• Assist with additional tasks and projects as directed during periods of low volume.

General Responsibilities:

• Collaborate professionally and productively with colleagues.
• Provide feedback and suggestions to improve processes and client experiences.
• Support the execution of camp and year-round programs to exceed industry standards.
• Exhibit compliance with company policies, onboarding training, and employment agreements.
• Perform other duties as assigned to support organizational goals.

Key Qualifications:

• Minimum 2 years of relevant professional experience in customer service, sales, education, or business.
• Bachelor’s degree in Education, Business, Communications, Management, or related field.
• Detail-oriented with excellent follow-up skills.
• Inclusive, professional, flexible, and positive attitude.
• Proven ability to handle challenging situations and resolve conflicts effectively.

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