[Hiring] Customer Success Specialist REMOTE USA
Position: Customer Success Specialist
Date Posted: July 31, 2025
Industry: Marketing Technology / SaaS
Employment Type: Full Time
Experience: 1-2 years preferred
Qualification: Bachelor’s Degree in Marketing, Business, or related field preferred
Salary: $45k to $55k
Location: Indianapolis, USA REMOTE
Company: Delivra (Part of Redbrick)
Description:
Delivra, a trusted name in marketing automation for over two decades, is seeking a passionate Customer Success Specialist based in the Indianapolis area. While this position is primarily remote, candidates should be prepared to attend occasional on-site customer or internal meetings. As a member of the Redbrick portfolio, Delivra provides robust email and SMS marketing tools, backed by world-class customer success and professional services.
Why join us?
Delivra values a fun, people-first culture with a focus on supporting your professional and personal development.
Here’s what our team enjoys:
- Competitive salary and benefits, including RRSP matching
- Monthly fitness reimbursements
- Centrally located, modern office
- Flexible work hours and remote options
- High-performance equipment for home and office
- Learning and development support
- Internal mobility across Redbrick companies
Role Overview:
As a Customer Success Specialist, you will manage a high volume of accounts, focusing on proactive communication, customer satisfaction, product adoption, and growth opportunities. You’ll collaborate closely with your team and other departments to deliver scalable and effective engagement.
Your Responsibilities:
Product Adoption & Client Communication
- Conduct proactive outreach to drive awareness and use of product features
- Send monthly, value-driven communications aligned with quarterly engagement goals
- Educate clients on how Delivra’s features align with their marketing objectives
Strategic Support
- Prepare and lead strategic review meetings for key customers
- Regularly engage in goal-oriented discussions to drive alignment and satisfaction
- Track customer objectives and ensure strategic fit with Delivra solutions
- Guide newer users through common marketing workflows
Growth & Expansion
- Identify and pursue account expansion opportunities
- Engage clients on growth paths and offer tailored solutions
- Partner with Professional Services to implement scalable upgrades
- Drive post-implementation success and adoption
Enablement & Education
- Stay informed on Delivra’s evolving software features
- Keep up with marketing trends, AI integrations, and automation tools
- Apply industry insights to reduce churn and enhance client experience
- Improve customer success processes using CRM and engagement platforms
Process Improvement
- Follow proven playbooks and suggest process enhancements
- Document wins and learnings to support teamwide knowledge sharing
Team Collaboration
- Work closely with cross-functional teams to create seamless experiences
- Offer insights to improve customer success frameworks and strategies
Your First 6 Months Will Look Like:
After 1 Week:
- Meet the team, understand company culture, and get onboarded
After 1 Month:
- Begin proactive outreach on feature adoption and growth opportunities
After 6 Months:
- Conduct regular strategic reviews and lead a feature adoption initiative
What We’re Looking For:
- Strong written and verbal communication skills
- Ability to juggle priorities and manage multiple accounts
- High initiative and problem-solving ability
- Detail-oriented with strong organizational habits
- Collaborative mindset and commitment to team goals
- Proactive learner with a keen interest in marketing tech
Requirements:
- Prior success in a customer-facing role handling multiple clients
- Tech-savvy and quick to learn new platforms
Preferred:
- Bachelor’s degree in relevant field
- 1-2 years in customer success or email marketing
- Familiarity with SaaS tools and CRM systems
Our Commitment to Inclusion:
Delivra and Redbrick value diversity and aim to create inclusive work environments. Accommodations during the application process are available upon request via accommodation.request@rdbrck.com.
Please note: Final candidates must pass a criminal background check due to the sensitive nature of client data.
Delivra’s headquarters are located on traditional Coast Salish territory. We acknowledge the Lekwungen and W̱SÁNEĆ peoples and express our gratitude for the opportunity to live and work on this land.
Disclaimer: The job information presented above has been carefully structured and written for clarity and ease of understanding. All rights and job details belong to the original poster, recruiter, or organization. The post is based on publicly available content sourced from recruiter/company pages. Names may be withheld for confidentiality. We do not claim ownership or responsibility for the hiring process.Bottom of Form
