[Hiring] Customer Success Specialist REMOTE USA
Position: Customer Success Specialist
Date posted: 2025-07-28
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Location: United States, REMOTE
Company: Expana
Description:
Expana
Customer Success Specialist
United States
About the job
Client Success Executive – East & Central zones only
Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds.
Join us in contributing to our continued success!
At Expana, we’re transforming how organisations access and use global intelligence, and we’re just getting started.
As we scale up to meet growing demand across a booming market, we’re on the lookout for a Client Success Executive who’s passionate about people, proactive in approach, and thrives in a fast-paced, collaborative environment.
You’ll be the go-to person for our clients; from day one of their journey with Expana right through to contract renewal and beyond. Whether it’s onboarding, training, or everyday support, you’ll play a vital role in making sure clients get real value from our platform. Your mission? To build strong, long-lasting relationships and ensure every client sees Expana as a trusted partner in their success.
What You’ll Be Doing
- Championing client success from onboarding to renewal, ensuring they get the most from our platform
- Supporting clients with training, best practices, and everyday platform queries
- Building strong relationships through regular check-ins, insights sharing, and problem solving
- Understanding each client’s goals and helping them reach them through our tools and services
- Spotting opportunities for upsell or deeper engagement and collaborating with the sales team
- Maintaining clear, organised notes to keep internal teams in the loop
- Being the voice of the client internally – providing valuable feedback to product and development teams
You’ll Work Closely With
- Sales and key account managers
- Client Success Manager and intelligence/data teams
- Our talented product development team
- And of course our brilliant clients
What We’re Looking For
- Have Client or Customer success experience within a SaaS or DaaS B2B business
- Are a confident communicator who loves building relationships
- Enjoy helping others and problem-solving with purpose
- Have an organised, detail-oriented mindset
- Are curious, collaborative, and customer-obsessed
- Want to be part of a team that’s growing fast and making an impact
Experience in client success, account management, or customer support is a bonus espeically in a DaaS environment but, if you’ve got the right attitude and energy, we’d still love to hear from you.
Our Core Values at Expana
At Expana, we take great pride in our core values, which guide our actions and shape our culture:
Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone’s development is integral to our collective success, so we foster and support each person’s strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.
