[Hiring] Customer Success – Scale REMOTE USA
Position: Customer Success – Scale
Date Posted: October 19, 2025
Industry: Technology / SaaS / Audio AI
Employment Type: Full Time
Experience: 1–3 years in Customer Success or equivalent SaaS experience
Qualification: Estimated Bachelor’s degree or equivalent experience in relevant fields
Location: United States, REMOTE
Company: ElevenLabs
Description:
ElevenLabs, a leading research and product company in audio AI, is seeking a highly motivated Customer Success – Scale professional based in the United States. Our technology enables millions to interact with voice AI for reading, voiceovers, and accessibility, while enterprises leverage our platform to build intelligent agents for support, sales, and education.
About the Role:
This role focuses on managing a scale segment of approximately 100 enterprise accounts, delivering outstanding onboarding, daily management, and value-driven customer experiences. You will help develop the Customer Success playbook, own upsell, cross-sell, and renewal processes, and implement repeatable strategies for scalable client success.
Key Responsibilities:
• Manage a portfolio of ~100 enterprise accounts and ensure client satisfaction.
• Develop and contribute to ElevenLabs’ scaled Customer Success playbook.
• Build and maintain strong relationships with high-potential clients.
• Own upsell, cross-sell, and renewal processes for the scale segment.
• Implement scalable processes and resources for clients, ensuring a repeatable approach.
• Monitor product adoption, usage, and customer health to identify opportunities for improvement or revenue growth.
• Track NRR and customer health KPIs against company objectives.
Requirements:
• 1–3 years of Customer Success experience in a SaaS, fast-paced environment.
• Strong scalability mindset with a focus on customer excellence.
• Excellent communication and interpersonal skills to maintain relationships at all organizational levels.
• Strong problem-solving, technical, and analytical skills.
• Hybrid customer & product-driven mentality, prioritizing both client satisfaction and scalable processes.
Company Culture & Benefits:
• High-velocity, impact-focused, AI-first environment.
• Opportunities for growth, professional development stipends, and annual social travel.
• Company-wide offsites in inspiring locations.
• Monthly co-working stipends for remote employees.
• Global team with a focus on talent, not location.
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