[Hiring] Customer Success Manager REMOTE USA
Position: Customer Success Manager
Date Posted: 2 June 2026
Industry: SaaS / Marketing Technology / Customer Success
Employment Type: Full Time
Experience: Minimum 2+ Years in Customer Success, Account Management, or Related Client-Facing Roles
Qualification: Bachelor’s Degree in Business, Marketing, Communications, or Related Field Preferred
Salary: $70,000 – $85,000 CAD per year (Approx.)
Location: United States, REMOTE
Company: Hive.co
Description:
Hive.co is a leading marketing platform designed to help event marketers connect with their audiences and grow ticket sales. The company supports major event brands across North America by providing advanced tools for email, SMS, and digital campaign automation.
The Customer Success Manager role focuses on helping clients maximize the value of Hive’s platform. The position requires strong communication skills, hands-on email marketing experience, and the ability to guide customers in building effective engagement strategies.
This role is ideal for a proactive professional who enjoys working closely with clients, solving problems, and contributing to customer growth and retention in a fast-paced SaaS environment.
Key Responsibilities:
• Provide expert email marketing strategy and best practices to customers.
• Maintain regular communication with key clients to ensure product success.
• Support onboarding and training of new customers and partners.
• Gather and share customer feedback to improve product development and roadmap decisions.
• Identify opportunities to enhance marketing strategies and customer engagement.
• Support agencies, e-commerce partners, and technology platforms using the Hive system.
• Contribute to improving overall customer experience strategy.
Requirements:
• Minimum 2+ years of experience in customer success, account management, or similar roles.
• Strong communication and client relationship management skills.
• Experience or strong understanding of email marketing strategies.
• Ability to work in a fast-paced, remote environment.
• Strong problem-solving and analytical thinking abilities.
• Excellent written communication and attention to detail.
• Comfortable using HubSpot or similar customer success tools.
• Strong knowledge of:
• Email Marketing Strategy
• Customer Success Management
• Client Relationship Building
• SaaS Platforms
• Data-Driven Marketing
• CRM Tools (e.g., HubSpot)
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
