[Hiring] Customer Success Manager REMOTE USA
Position: Customer Success Manager
Date Posted: January 2, 2026
Industry: Health Tech / AI / Research
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification: Bachelor Degree holder or equivalent experience in health tech, research, or data-driven environments
Location: United States, REMOTE
Company: Medeloop
Description:
Medeloop is seeking a dedicated Customer Success Manager to support researchers, clinicians, and public health teams as they adopt its AI-powered research platform. This role is ideal for candidates who have experience in customer success or account management, preferably within health tech, research, or data-intensive environments. The successful candidate will help customers navigate research workflows, guide them on publication readiness, and act as a trusted partner to maximize the platform’s impact on healthcare research.
Role & Responsibilities:
• Manage the end-to-end onboarding journey, ensuring researchers and clinicians successfully adopt the AI platform
• Build and maintain strong customer relationships while solving problems efficiently
• Drive adoption by guiding customers through research workflows and identifying new ways to leverage Medeloop
• Translate customer insights into actionable recommendations for the product team, influencing feature development
• Track key success metrics and ensure customers achieve measurable outcomes
Requirements:
• Experience in customer success or account management, preferably in health tech or research environments
• Strong understanding of research workflows, EMR data, and scientific methodologies
• Ability to communicate technical concepts clearly and provide actionable guidance
• Proactive, organized, and able to take ownership in a fast-growing, high-impact team
We Offer:
• Competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• Free One Medical membership
• Unlimited PTO
• Flexible hybrid work environment
• Remote work from another country up to six weeks per year
• Office located in San Francisco Financial District
• Annual company-wide offsite
• 401(k) plan
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