[Hiring] Customer Success Manager REMOTE USA
Position: Customer Success Manager
Date Posted: December 2, 2025
Industry: Health-Tech / Digital Care / Musculoskeletal (MSK) Services
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder (Healthcare, Business, or related fields preferred)
Salary: $52.88–$67.30 per hour (equivalent to approx. $110k–$140k annual; OTE and bonuses available)
Location: United States (Remote-first)
Company: 7Seventy Recruiting
Description:
As a Customer Success Manager, you will act as both a strategic advisor and project lead, guiding clinics from onboarding through full adoption to long-term value realization.You will follow proven implementation templates, manage timelines, and help clinics achieve measurable outcomes quickly—targeting rapid reimbursement and increased patient engagement.
Why join the Customer Success team:
• Own and grow strategic relationships with innovative PT, orthopedic, and MSK clinics adopting digital remote therapeutic monitoring (RTM).
• Tap into a large market opportunity—fewer than 1% of ~40,000 U.S. PT clinics are currently monetizing RTM properly.
• Play a pivotal role in helping clinics boost utilization, improve outcomes, and unlock new revenue streams.
• Work on a collaborative, mission-driven team at a fast-growing health-tech company.
Key Responsibilities:
• Lead onboarding and implementation for new clinic customers, aiming for first RTM reimbursement within 30 days.
• Manage structured rollout plans, track milestones, and ensure smooth execution across stakeholders.
• Build trusted relationships with clinic owners, managers, and clinicians to drive adoption.
• Train physical therapists on platform workflows and best practices for patient onboarding.
• Identify and act on opportunities to increase RTM utilization, patient engagement, and clinical outcomes.
• Collaborate closely with Sales, Product, and Clinical teams to align customer needs with product roadmap.
• Use Customer Success tools to maintain processes, automations, and scalable workflows.
• Deliver training sessions, webinars, and performance reviews to reinforce best practices.
• Represent the company at conferences and client events as a subject-matter expert in MSK digital care.
Who you are:
• A strong project manager comfortable running structured rollouts and multiple implementations.
• Proven at driving customer growth, engagement, and retention through proactive account management.
• A self-starter with ownership mentality and strong problem-solving skills.
• An excellent communicator who can quickly build trust and motivate clinic teams.
• Background in healthcare, digital health, or physical therapy is beneficial but not required.
• Data-driven, highly organized, and proficient with CS/CRM systems.
• Willing to travel 10–20% for conferences and on-site meetings.
Compensation & Benefits:
• Base pay equivalent to $52.88–$67.30/hr (approx. $110k–$140k annually).
• On-target earnings (OTE) above $200k with performance bonuses.
• Meaningful stock option grants.
• Medical, dental, vision coverage + 401(k) with employer match.
• HSA/FSA options, unlimited PTO, and remote-first culture.
• Home-office stipend, optional company off-sites, and wellness perks (e.g., cold plunge & sauna access at HQ).
Benefits found in job post
• 401(k)
• Medical insurance
• Dental insurance
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
